Scheduler (Non Medical Homecare )

1 month ago

West Chester, United States Visiting Angels Full time

America's Choice in Senior Home Care - Visiting Angels Living Assistance is currently searching for a Scheduler to work out of our West Chester office.

Work for a company with strong ethics that truly cares about you, what we do and how we do it

Job Description:
POSITION PURPOSE: The Scheduler is responsible for the coordination of services between clients and caregivers, for the implementation of schedules, adequate staffing and continuity of care to best meet the needs of the clients. The Scheduler reports directly to: Director.

CLASSIFICATION NON EXEMPT SUPERVISION EXERCISED: Caregivers in the Field

PRINCIPAL ACCOUNTABILITIES:

  • Schedule caregiver team for hours of service on new clients and open hours/shifts on existing cases. Provide consistency in caregiver scheduling with clients.
  • Maintain computer schedules and ensure timely data entry for clients and caregivers.
  • Contact clients and caregivers regarding day-to-day scheduling changes.
  • Enter and maintains client and caregiver information in the database.
  • Monitor the telephony logs on a daily basis, making the appropriate corrections to the system to facilitate accurate processing of payroll and billing.
  • Provide regular updates to the direct supervisor on any open shifts after an exhaustive effort has been made to staff the shifts.
  • Provide timely reporting to direct supervisor on caregiver supply and demand.
  • Communicate and reinforce Visiting Angels’ policies and procedures.
  • Communicate and refer appropriate matters to the Operations Manager for direction.
  • Perform general office duties including but not limited to word processing, filing, reception and telephone services.
  • Participate in the 90-day, annual evaluations and performance improvement plans for the caregiver team.
  • Maintain positive relationships with all clients and their families, prospective clients, caregivers, prospective employees, fellow team members and referral sources.
  • Maintain absolute confidentiality of all information pertaining to employees, clients and client’s families.
  • Demonstrate dependability and reliability.
  • Maintain professionalism, provides support and encouragement to the caregiver team.
  • On-call evenings and weekends, as directed. Keep on-call materials current with client information, instructions and directions, current roster of care and roster of active direct care staff.
  • Perform other functions as deemed appropriate by the management team.

SPECIFIC JOB KNOWLEDGE, SKILLS AND PERSONAL ABILITIES REQUIRED:

  • High school diploma and two years of experience in an office setting, preferably in private duty homecare.
  • Demonstrate proficiency with Microsoft Office (Word, Excel and Outlook) applications, scheduling systems and other health care industry related software.
  • Ability to listen and communicate clearly, fluently and diplomatically orally and in writing.
  • Ability to remain flexible, resilient, calm and maintain a sense of humor; and present a well-groomed professional image.
  • Ability to plan, organize, prioritize, delegate and accurately follow through in work activities with time constraints and interruptions to meet deadlines, as well as, work independently with a minimum amount of direction and/or supervision.
  • Ability to generate goodwill for the Agency with staff, clients, their family members and referral sources. Demonstrate a strong commitment to client service excellence.
  • Ability to lawfully work in the U.S.

PHYSICAL/ENVIRONMENTAL DEMANDS:

  • Sitting, standing, bending, reaching, stretching, stooping, walking, climbing stairs and moving intermittently during working hours.
  • Must be able to lift at least 50 lbs.
  • Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met.
  • Must be able to properly operate office equipment.
  • Must be able to maintain verbal and written communication with co-workers, leadership team, supervisors, clients, family members, vendors and all business associates within or outside the Agency.
  • All of the above demands are subject to the ADA requirements.

Applicant/Employee Acknowledgement:
I have read the Job Description of the Scheduler and understand the Principal Accountabilities and Requirements. I hereby acknowledge the expectations of the position (if offered the position) and will perform the Principal Accountabilities and Requirements to the best of my ability.
Applicant/Employee Signature Date

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