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Senior IVR Engineer
2 months ago
Senior IVR Engineer Job Title: Senior IVR Engineer Location: Newark, NJ Responsibilities: Possess advanced knowledge of IVR technology, telecommunications devices, networks, software, and systems. Experienced in managing and developing speech recognition systems and grammars. Proficient in implementing third-party integrations such as AWS Lambda, NodeJS, Python, Lex, Amelia, Polly, CRM (Salesforce, etc.), and Google CCAI. Skilled in web service APIs and cross-system communication protocols, including the integration of telephony systems with other computer systems (e.g., SOAP, VXML, SQL, XML, REST). Competent in software development using object-oriented programming languages, with the ability to design, develop, and support advanced IVR applications. Life at Capgemini: Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: Flexible work Healthcare including dental, vision, mental health, and well-being programs. Financial well-being programs such as 401(k) and Employee Share Ownership Plan Paid time off and paid holidays Paid parental leave. Family building benefits like adoption assistance, surrogacy, and cryopreservation Social well-being benefits like subsidized back-up child/elder care and tutoring Mentoring, coaching and learning programs. Employee Resource Groups Disaster Relief About Capgemini: Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2023 global revenues of €22.5 billion. Get The Future You Want | Disclaimer: Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Click the following link for more information on your rights as an Applicant Ref: 1829585 Posted on: Jul 8, 2024 Experience level: Experienced (non-manager) Contract Type: Permanent Full Time Location: New Jersey, US Department: Financial Services Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
