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Veterinary Receptionist

2 months ago

Pittsboro, United States Vets Pets Full time
Veterinary Receptionist

Haw River Animal Hospital in Pittsboro, NC is seeking a veterinary receptionist with a passion for kind patient handling and compassionate client care who is ready to grow with our newly opened hospital. At Haw River Animal Hospital, we aim for an exceptional client and patient experience and the highest medical quality in order to promote the health and well-being of pets and lasting relationships with clients. Previous veterinary reception experience is highly valued but not required.

Hospital Hours

Mon, Tues, Thurs, & Fri: 7:30AM-5:30PM

Wed: 7:30AM-12PM

Sat/Sun: Closed

Receptionist Duties:
  • Greeting and interacting with clients in a friendly, professional, efficient manner
  • Schedule appointments and maintain and update appointment calendar.
  • Keeping clients informed of wait times.
  • Comforting and reassuring clients in times of duress
  • Receiving and managing incoming calls.
  • Assist in reviewing estimates and clarifying payment options, including processing payments.
  • Balancing the cash drawer/keeping the daily report up to date.
  • Obtaining client written documentation, including consent forms.
  • Relaying basic medical information to clients as directed by a veterinarian or technician
  • Cleaning duties of the lobby, reception area, restroom, exam rooms, and parking lot as needed.
  • Following hospital safety procedures.
  • Other duties as assigned.
Required Skills/Abilities:
  • Ability to provide high quality customer service with a positive attitude.
  • Ability to work effectively as a member of a team.
  • Ability to work effectively with computer hardware and software, including applications and programming.
  • Ability to communicate information in speaking and writing so others will understand.
  • Ability to listen to and understand information presented.
  • Ability to work around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, and unpleasant odors.
  • Ability to always communicate professionally and effectively and maintain professionalism in emotionally charged / challenging situations.
Physical Requirements:
  • Ability to sit or stand for extended periods of time.
  • Ability to lift, walk, bend, twist, reach, push and squat throughout the workday.
Education and Experience:

Previous veterinary reception experience is highly valued but not required.

Perks and benefits include:
  • Competitive Pay
  • 401(k) Savings Plan with employer match, including immediate vesting
  • Uniform allowance
  • Medical & Dental Benefits available for Full Time employees
  • Employee assistance program
  • Generous pet care discount for employee pets
  • Strong career growth and personal development opportunities

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.