Host/Hostess

3 weeks ago

Jefferson City, United States Colton's Steakhouse Full time

A Coltons Host/ess is the first point of contact for guests and is responsible for creating a warm  and welcoming atmosphere. A friendly demeanor, exceptional customer service skills and the  ability to multitask contribute to the overall success of this position. 

Qualifications: 

 Exceptional interpersonal and communication skills to interact effectively with guests and  team members. 

 Strong organizational and multitasking ability to handle high-volume situations efficiently.  Ability to remain calm and composed under pressure, providing excellent service even  during busy times. 

 Knowledge of restaurant operations. 

 A positive and friendly demeanor. 

 Flexibility to work evenings, weekends, and holidays as per the restaurant's schedule.  High school diploma or equivalent qualification. 

Responsibilities: 

 Greet and welcome guests as they arrive at the restaurant with a genuine smile and  positive attitude. 

 Manage the flow of guests by taking names, assigning tables, and ensuring efficient  seating. 

 Learn how to calculate and provide accurate wait times and keep guests informed of the  status of their table. 

 Maintain a clean and organized front-of-house area, including the host/hostess station  and waiting area. 

 Communicate with servers and kitchen staff to ensure a smooth, coordinated, and fair  seating process to ensure servers are not overwhelmed or under seated. 

 Escort guests to their assigned tables, present menus, server name, and assist with  seating arrangements. Accommodate special seating requests if possible.  Engage with guests, anticipate their needs, and respond promptly to any inquiries or  concerns. 

 Maintain knowledge of the menu, daily specials, and restaurant promotions to provide  accurate information to guests. 

 Handle guest complaints or issues professionally or bring them to the manager when  necessary. 

 Assist in coordinating take-out and managing the wait list. 

 Collaborate with the restaurant team to ensure exceptional customer service and  satisfaction. 

 Monitor and manage smooth and efficient table turnover. 

 Maintain a professional and polished appearance, adhering to the restaurant's grooming  and dress code standards. 

 Uphold high standards of cleanliness and hygiene throughout the restaurant.  Roll silverware run food, and check bathrooms. 

Professionalism:  

Neat, clean appearance, practices excellent personal hygiene, speaks in a pleasant tone of  voice, and avoids slang terms.


 

Required qualifications:
  • Legally authorized to work in the United States
Preferred qualifications:
  • 16 years or older

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