Client Success Specialist

4 weeks ago

St Clair Shores, United States GroupeSTAHL. Full time
Job Details

Level
Experienced

Job Location
GRP Corporate - St Clair Shores, MI

Remote Type
Fully Remote

Job Shift
Day

Description

This is a remote role requiring that you live in one of the states where we currently have business operations (AL, AZ, FL, IN, KS, LA, MA, MD, MI, OH, PA, TX, UT, VA, WA).

Why join GroupeSTAHL?
We value work/life balance.
As a family-owned business, we know our work family is just one aspect of life. We offer flexibility in the workplace to accommodate life outside of work. We offer generous PTO packages and opportunity to earn addition time off throughout the year.

We take health and wellness seriously.
We offer comprehensive benefits packages with low premiums and front-end deductibles. Contribute pre-tax dollars to your FSA or HSA accounts. Earn additional PTO by participating in healthy activities

We don't believe in just getting a job; we believe in careers.
With ongoing training and opportunities for personal development, we believe in fostering career growth. Looking to take your career to the next step? We offer tuition reimbursement

We believe in making a difference (and having fun while doing it).
Whether we're eating hot dogs to celebrate Coney Day, or playing hockey with Detroit Red Wings Alumni to raise money for Michigan Disabled Veterans. We're a family-owned company who has family-friendly fun year 'round We're all about having fun and making a difference.

Need more reasons to join GroupeSTAHL? Read more about other benefits and perks HERE

What we do:
GroupeSTAHL is a leading international manufacturer, distributor and direct supplier in the field of custom textile printing.

Qualifications

What you'll be doing:
As a Client Success Specialist at Stahls' you will work in a supportive culture with other incredibly talented and intelligent people, creating industry-leading products. You will also have growth opportunities as we have a culture that supports your personal and professional development.

The Customer Success Specialist is key to helping our new and existing customers succeed by using our Stahls' Fulfill Engine software solutions. Stahls' Fulfill Engine offers a production management and eCommerce solution to help apparel decorators deliver products and services more efficiently and profitably than ever before. Our Customer Success team helps our customers grow their business by leveraging all the capabilities and services that our software has to offer. The Customer Success Specialist will onboard new customers to the Stahls' Fulfill Engine platform, be a primary point of contact, and work to expand the customers' use of all features, partnerships, and capabilities in the Stahls' Fulfill Engine platform.
  • Onboard new customers to the Stahls' Fulfill Engine software.
    • Help customers set up their instance of the Stahls' Fulfill Engine platform.
    • Train customers on using the platform in their business.
  • Conduct regularly scheduled status calls with customers to ensure satisfaction, assist with resource needs, and identify training opportunities.
  • Respond to customer questions and requests.
  • Maintain good relationships with customers during and after onboarding to ensure continued use of the platform.
  • Train and support customers when new features roll out.
What makes this job awesome:
  • You will join a collaborative team of extremely talented individuals.
  • Freedom to influence direction of the team.
  • Awesome work environment with a collaborative working space.
  • A clear connection between your work and an impact on customers.
  • A successful team with high internal visibility for accomplishments.
What we are looking for:
  • High School diploma or equivalent.
  • Bachelor's Degree preferred.
  • Preferred: 1-2 years of experience supporting customers at a software as a service (Saas) solution.
  • Preferred: Experience training and supporting customers building eCommerce webstores and/or managing production of decorated apparel.
  • Experience in the apparel decoration industry.
  • Experience with Heat Printing.


Apply today and join the fun

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