Patient Care Coordinator

6 days ago

Boston, United States Colorado Center for Reproductive Medicine Full time

Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility’s diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal & work life alignment. For more information, visit www.ccrmivf.com

Location Address: 300 Boylston Street, Chestnut Hill, MA

Department: Clinical

Work Schedule: Monday – Friday (8:00am – 4:30pm)

What We Offer Our Team Members:

  • Generous Paid time-off (PTO) and paid holidays
  • Medical, Dental, and Vision Insurance
  • Health benefits eligible the first day of the month following your start date.
  • 401(k) Plan with Company Match (first of the month following 2 months of service)
  • Basic & Supplement Life Insurance
  • Employee Assistance Program (EAP)
  • Short-Term Disability
  • Flexible spending including Dependent Care and Commuter benefits.
  • Health Savings Account
  • CCRM Paid Family Medical Leave (eligible after 1 year)
  • Supplemental Options (Critical Illness, Hospital Indemnity, Accident)
  • Professional Development, Job Training, and Cross Training Opportunities
  • Bonus Potential
AND
  • Potential for Over-time Pay (Time and a half)
  • Holiday Differential Pay (Time and a half)
  • Weekend Shift Differential Pay ($4.00 per hour)
What You Will Do: The Patient Care Coordinator - Third party (LPN) is responsible for supporting and collaborating with the Third Party IVF Nurse Coordinator (RN) for egg donor patient care, FDA testing/requirement, customer service, and infertility care. This position collaborates with the physicians to coordinate care and consult with patients regarding treatment protocols, medications, and/or required testing procedures. This position will report to the IVF Nurse Supervisor and Clinical Manager.
  • Assist the RN with new patient appointments and provide support to clinical staff members.
  • Initiate checklist and chart audit and provide to RN once patient plan is established.
  • Track and audit all patient consent forms, alert RN of any deficiencies, and conduct patient follow-up for any missing consents or labs.
  • Track patient workup to ensure current preconceptual labs, communicable testing, pap smear, annual exam, and mammogram (if applicable) are complete.
  • Send abnormal labs/preconceptual labs to RN for physician review.
  • Maintain patient charts during ART meeting review.
  • Review and verify all IVF/FET Care plans are completed.
  • Coordinate treatment plans with RN and physician to monitor testing and treatment cycle and schedule appointments according to treatment protocol.
  • Release/obtain medical records to/from patients, authorized providers, and insurance carriers; maintain compliance with HIPAA laws and regulations.
  • Monitor out-of-town patient lab work and results.
  • Coordinate with nursing team to ensure lab work/results are recorded in chart.
  • Monitor IVF treatment process and ensure timely patient flow.
  • Thorough understanding of the FDA tissue regulations assures compliance for all donors.
  • Assisting with organization of: Documentation of all assessments, interventions, and donor patient’s response.
  • Reinforce teaching provided by the Third Party IVF Nurse Coordinator
  • Answering patient and clinical team questions within the scope of the LPN position for Third Party Patients; including egg donors and gestational carriers
  • Supporting the Third Party IVF Nurse coordinator on communicating patients’ conditions to MD’s and other providers as needed/appropriate.
  • Promote a positive work environment, be accountable for personal conduct and actively participate in staff meetings and unit problem solving.
  • Demonstrate organizational skills that provide efficient patient care and the smooth operation of the unit on a daily basis.
  • Detail oriented approach to paperwork, ensuring it is signed, accurate, complete, and in compliance with FDA and CCRM policy.
  • Initiate chart review prior to procedure to assure all surgery center and IVF laboratory consent forms are complete and signed.
  • Inquire with patient if he/she has advanced directives and input the forms into the patient’s EMR if forms have been completed.
  • Support the Third Party IVF Nurse Coordinator (RN) during emergent situations calmly and efficiently, responding quickly and demonstrating knowledge of emergency procedures and equipment.
  • Maintain HIPAA and Confidentiality for all patient and clinic information, HIV confidentiality.
  • Other duties as assigned.
What You Bring:
  • High School Diploma or equivalent AND Licensed Practical Nurse Certificate required.
  • Current State Licensed Practical Nurse license.
  • BLS certification required.
  • 3+ years’ experience in LPN role required.
  • Previous Ob/Gyn experience preferred.

Working Conditions:The physical demands described here are representative of those which should be met, with or without reasonable accommodation (IAW ADA Guidelines), by an employee to successfully perform the essential functions of this job. This job operates in a professional office and clinical setting. This role routinely uses standard office equipment such as computers, including computer keyboards and mice; telephones; photocopiers; scanners; filing cabinets. While performing the duties of this job, the employee is regularly required to communicate with others. The employee is frequently required to sit; will occasionally stand and/or walk; use hands and fingers to grasp, pick, pinch, type; and reach with hands and arms. Employees should have the visual acuity to perform an activity such as: preparing and analyzing data and figures, viewing a computer terminal, extensive reading, and operation of standard office machines and equipment.

CCRM’s Compensation: The salary range represents the national average compensation for this position. The base salary offered will vary based on location, experience, skills, and knowledge. The pay range does not reflect the total compensation package. Our rewards may include an annual bonus, flexible work arrangements, and many other region-specific benefits.

Pre-Employment Requirements:All offers of employment are conditional upon the successful completion of the CCRM Fertility onboarding process, including verification of eligibility and authorization to work in the United States. This employer participates in the E-Verify Program in order to verify the identity and work authorization of all newly hired employees.

Equal Employment/Anti-Discrimination: We are an equal-opportunity employer. In all aspects of employment, including the decision to hire, promote, discipline, or discharge, the choice will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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