Digital Marketing Specialist

2 weeks ago

Cranston, United States Primary Residential Mortgage Full time

The purpose of this position is to maintain the branch digital retail efforts.

Responsibilities/Duties/Functions/Tasks

  • Maintain the Voice Over Internet Protocol system:
    • Add new numbers
    • Set-Up new Users
    • Disconnect terminated users
    • Set up Hunt-Groups
    • Set up Greeting tree & options
    • Set up Greetings
    • Set up email to Voicemail
    • Set up Text Messaging
  • Update, correct, modify, the LO Websites Content
  • Update and Maintain Marketing Databases
  • Light computer troubleshooting & configuring
  • Light software troubleshooting and configuring.
  • Light computer network troubleshooting and set-up
  • Queue-up and send standard responses to marketing system alerts
  • Some marketing System Configuration and Maintenance:
    • MobilityRE
    • SureFire
    • MonitorBase
    • HomeBot
    • Others, as utilized
Qualifications
  • Familiar and experienced with at least two of the following languages:
    • PHP
    • Python
    • TypeScript
    • Ruby
  • Familiar and experienced with two of the following Content Management Software Tools
    • WordPress
    • SquareSpace
    • Wix
    • HubSpot
  • Strong communication, analytical, and problem-solving skills
  • Excellent writing and editing skills
  • Ability to effectively and professionally handle difficult situations that may arise when working with branches/divisions
  • Ability to multi-task
  • Strong organizational skills and attention to detail
  • Strong supervisory and leadership skills
  • Ability to prioritize tasks and to delegate them when appropriate
  • Ability to function well in a high-paced and at times stressful environment
  • Knowledge of Microsoft Office applications (i.e. Word, Excel, Outlook, PowerPoint, etc.)


Supervisory responsibilities
  • This position has no supervisory responsibilities
Preferences
  • Extraordinary attention to detail
  • Ability to work and to deliver content under tight deadlines
  • Ability to work independently
Company Conformance Statements

In the performance of assigned tasks and duties all employees are expected to conform to the following:
  • Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines.
  • Act within delegated authorities and adheres to applicable policy and procedures associated with such authorities.
  • Contribute to establishing a respectful workplace where diversity is critical to innovation and growth.
  • Ensure every action and decision is aligned with PRMI values.
  • Partner with your management team to understand performance expectations and measurements. Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI.
  • Realize team synergies through networking and partnerships across PRMI.
  • Embrace change; act as advocate and role model, promoting an approach of continuous improvement.
  • Maintain a high standard of customer care while actively listening to customers in an effort to understand their views and needs. Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions.
  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
  • Work effectively as a team contributor on all assignments.
  • Perform quality work within deadlines.
  • Respect client and employee privacy.


Work Requirements

Each employee must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting. To maintain and ensure secure privacy of borrower (and other protected) information, an essential function of this job may require physical attendance in a defined office space. (i.e. branch or corporate office location). Employment with PRMI requires compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies. The ability to work extended hours may be required.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

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