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IT Manager Platform Engineering

3 months ago

Salt Lake City, United States Sorenson Communications Full time

Description Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and heard-of-hearing Benefits * Paid Vacation Time and Paid Sick Time and Paid Holidays * 401k 6% match with immediate vesting * Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision) * TeleDoc * HSA company match * 3 Medical plan options including a Low Deductible PPO Medical Plan Offering * Employee Assistance Program * Engaged Employee Resource Groups * Outstanding Learning and Career Development Opportunities Pay Range: Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation Essential Duties and Responsibilities * Develop strategies and direction for the Developer platforms related IT infrastructure solutions using current and emerging technologies * Complete high-level computing and application environment planning and design activities * Document system and CI/CD designs and functional procedures. * Provide daily operations support and maintenance for server and related information technology assets * Collect and analyze data about the performance and capacity of Sorenson Communications Inc. Technology Components * Drive implementation of security monitoring and reporting * Manage vendor relationships to provision new services and ensure compliance with service levels * Work with management to define the appropriate standards, policies, procedures and technologies to facilitate the management, accountability, functionality, and security of the Sorenson technology infrastructure assets and systems * Lead the process of developing, testing and implementing new technologies * Strategy and Planning * Lead strategic planning, including designing for multi-cloud and regional redundancy, backup, recovery, high-availability, high-performance, and data security. * Set multi-year prioritized process and system improvement plans that ensure long-term business security, performance, and growth. * Contribute information and recommendations to annual strategic business plans and budgets. * Work with stakeholders * Implementation and Monitoring * Demonstrate excellence in change management, system controls, monitoring, and health evaluation. * Identify re-engineering opportunities and make system improvement recommendations. * Develop business case justifications and cost/benefit analyses for initiatives. * Develop and implement platform policies and procedures, including those for architecture, security, disaster recovery, standards, reporting, and service provision. * * Operational Management * Determine Platform Engineering service requirements and priorities by analyzing the needs of departments. * Develop and implement documentation systems for managing systems, tracking changes, and recording designs. * Support current systems; resolving problems; complete audits; identify trends; determine system improvements. * Implement customer-service and productivity standards. * Evaluate, recommend, test and install new technology. * Prepare and implement corrective action plans that address failures in systems. Establish and maintain regular written and in-person communications with the organization executives, department heads, and end users regarding pertinent IT Operations activities. * Accomplish ISandT objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees. * Communicate job expectations; and planning, monitoring, appraising, and reviewing job contributions. * Other duties as... For full info follow application link. Sorenson Communications is an EOE, Disability/Age Employer