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Customer Service Clerk II

4 months ago

Fort Wayne, United States EssilorLuxottica Full time

The Walman Optical Company

Customer Service Clerk II

Fort Wayne, IN 46825

We are currently seeking an experienced Customer Service Clerk , with optical background, for our fast-paced Optical Lab located in Fort Wayne. This is an excellent opportunity to join our team

Job Summary

This position performs a variety of customer service responsibilities such as: answering telephone inquiries, entering orders, eyewear frame tracing and order tray-up.

Duties:

  • Receive phone orders from customers in a thorough and friendly manner.

  • Receive customer inquiries on order status, product availability and/or other customer needs and respond correctly and timely.

  • Frame Tracing and order tray up.

  • Accurate and timely data entry into Digital Vision Inc. (DVI) optical manufacturing software system.

  • Receive ordered product, check packing list/invoice for correct pricing and quantities and place in correct area.

  • Monitor and expedite back ordered products. Communicate delays in filling order to customer.

  • Receive and establish procedures for new products and file and organize product information.

  • Perform other duties as assigned.

Experience/Qualifications

  • High School Diploma, GED or equivalent; plus two (2) years of relevant work experience

  • Previous background should include optical knowledge…retail or wholesale experience

  • Ophthalmic and/or Digital Vision Inc. (DVI) optical manufacturing software experience preferred

  • Good organizational and communication skills

  • Ability to perform all clerical and computer functions in support of the lab operations as well as support of sales and marketing efforts

  • Must be highly detail-oriented with the ability to meet and maintain deadlines

  • Accurate Data entry skills

  • Must be able to lift and/or move up to 25 pounds

Benefits

  • Competitive Salary

  • Medical Insurance

  • Dental Insurance

  • Life Insurance

  • LTD

  • PTO

  • 401(k) with company match

If you are interested in becoming part of the Walman Team please apply online today.

The Walman Optical Company is a successful and diversified business serving the ophthalmic community since 1915. We are a family of optical companies with a 100-year history of excellent relationships built on enduring trust and added value. Each of our businesses is guided by the same core principles and single vision: to be the most trusted business partner in the industry. Our core values respect our employees’ worth and contributions, emphasize teamwork and offer opportunities for personal and professional growth.

The Walman Optical Company is committed to providing Equal Employment Opportunity (EEO) to all employees and applicants. EEO/Affirmative Action Employer/Protected Veteran Status. The company grants reasonable accommodations to qualified disabled individuals in accordance with applicable law.

Equal Opportunity Employer, including disabled and veterans.