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Customer Research Analyst

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Phoenix, United States U-Haul Full time

Location: 2727 N Central Ave, Phoenix, Arizona 85004 United States of America Job Overview: We are seeking a highly analytical, curious and detail-oriented individual to join our team as a Customer Research Analyst. In this role, you will be responsible for studying customer behavior, analyzing online reviews, and interpreting customer feedback to provide actionable insights to improve our products and services. Responsibilities: Conduct in-depth analysis of customer behavior through various channels, including online reviews, surveys, and social media. Identify patterns, trends, and key insights from customer feedback to inform business decisions. Collaborate with cross-functional teams to develop strategies to improve customer satisfaction and loyalty. Utilize data analytics tools and techniques to extract, transform, and visualize data for reporting purposes. Monitor industry trends and competitive landscape to identify opportunities for innovation and improvement. Present findings and recommendations to key stakeholders in a clear and concise manner. Qualifications: Bachelor's degree in marketing, business, psychology, or a related field. Master's degree preferred. Proven experience in customer behavior analysis, market research, or a related field. Strong analytical skills with the ability to interpret complex data sets. Proficiency in data analytics tools such as Excel, Tableau, or R. Excellent communication and presentation skills. Ability to work independently and collaboratively in a fast-paced environment. Preferred Qualifications: Experience with text analytics and natural language processing (NLP) techniques. Knowledge of customer relationship management (CRM) systems. Familiarity with statistical analysis tools such as SPSS or SAS. Perks of joining the U-Haul fleet: Get your career moving with a company who empowers team members to the healthiest version of themselves We provide robust wellness benefits, events, and resources to help team members becomes the happiest and healthiest they can be. U-Haul Offers: Full Medical coverage Prescription plans Dental & Vision Plans New indoor fitness gym Gym Reimbursement Program Registered Dietitian Program Weight Watchers Onsite medical clinic for you and your family Career stability Opportunities for advancement Valuable on-the-job training Tuition reimbursement program Free online courses for personal and professional development at U-Haul University® Business and travel insurance You Matter Employee Assistance Program Paid holidays, vacation, and sick days Employee Stock Ownership Plan (ESOP) 401(k) Savings Plan Life insurance Critical Illness/Group Accident 24-hour physician available for kids MetLaw Legal program MetLife auto and home insurance Mindset App Program Discounts on cell phone plans, hotels, and more LifeLock Identity Theft Savvy consumer wellness programs - from health care tips to financial wellness Dave Ramsey’s SmartDollar Program U-Haul Federal Credit Union Wellness Program If you are passionate about understanding customer behavior and enjoy analyzing data to drive business decisions, we encourage you to apply for this exciting opportunity. U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.