Service Coordinator

3 weeks ago

Osseo, United States Nikon Metrology Inc Full time

SERVICE COORDINATOR JOB PURPOSE:

Nikon Metrology is seeking a Service Coordinator who will be responsible for the coordination of parts and personnel to support the service departments field operations.

LOCATION:

Remote - 95%

Travel - 5%

WHY NIKON METROLOGY?

You would be joining a global company and becoming part of the future, giving you the opportunity to enter a career where you can help to shape and define innovation.

KEY AREAS OF RESPONSIBILITY:

Field Service Team Coordination

  • Coordination of field service engineer work.
    1. Formulate and maintain the service schedule; adjust and update as needed.
    2. Contact customers to arrange and confirm site visits.
    3. Distribute work schedules to the field service team.
  • Oversee part logistics as needed for service work.
    1. Ensure the timely and appropriate shipment of parts needed for field work.
    2. Tracking of part shipments and coordination with customers.
  • Maintain communication between the customer and the service dept regarding pending jobs.
    1. Ensure customers are informed of forthcoming service visits and updated of changes as needed.
  • Plan for upcoming jobs
    1. Shipping of parts as needed in advance of future jobs.
    2. Enter new Service Orders into job planner.
    3. Escalation of obstacles such as part shortages.
    4. Ensure advanced requirements for site visits are attended to i.e., training, paperwork, licensing, notice periods, etc.

ANCILLARY RESPONSIBILITIES:

  • Liaise with other departments such as Project management, Sales, Finance, Order Fulfilment, and Manufacturing as needed.
  • Assist with initiatives such as model obsolescence notifications and software distribution.
  • Be able to improve existing and develop new procedures that will enhance the efficiency of the department.
  • Maintain records through CRM & Top desk ticketing software.
  • Assist with issuing quotes as needed.
  • Email customer satisfaction surveys after service visits.
  • Issue shippers for pre-job materials.
  • Distribute customer contact details and job information for FSE and Contractors.
  • Track timely submission of weekly paperwork from the field.
  • Run weekly reports for parts on order.
  • Other duties as assigned.

ESSENTIAL SERVICE COORDINATOR QUALIFICATIONS:

  • 2+ Years' experience in a similar customer facing role.

DESIRABLE SERVICE COORDINATOR QUALIFICATIONS:

  • 2-year degree or higher
  • Technical background
  • Verbally fluent in Spanish

WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS:

  • 0-5% travel

HOW WE TAKE CARE OF OUR TEAM

CULTURE SPIRIT

Work as a Team, Act as a Family We believe in bringing our team members together in a diverse and friendly company atmosphere to celebrate and socialize to inspire each other and keep our community strong and close inside and out of the office.

PERSONAL DEVELOPMENT

We want you to grow with us and be the best version of yourself, which is why we offer competitive compensation, training/advancement opportunities and tuition reimbursement.

AMAZING MEDICAL BENEFITS & PERKS

We will take care of you with industry leading medical, dental, vision plans and many more benefits that allow us and you to continue to be AMAZING

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active-duty wartime or campaign badge veteran, or therein after referred collectively as "protected veterans".

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