Product Support Specialist

17 hours ago

Lansing, United States Thomson Reuters Holdings Inc Full time

Product Support Representative, TAP As a Product Support Specialist, you will play a crucial role in providing exceptional product support and assistance to our valued customers. Your primary responsibilities will revolve around understanding customer queries, resolving issues, and ensuring overall customer satisfaction. Additionally, you will be involved in efficiently escalating complex issues to the Product Support Consultant team while providing detailed analysis and relevant information for effective resolution. About the Role In this opportunity as Customer Support Representative, you will utilize: Customer Interaction and Issue Resolution: Respond promptly to customer inquiries via various channels (phone, email, chat, etc.). Listen attentively to customer concerns and understand the nature of their queries. Provide accurate and comprehensive information regarding product features, functionality, and usage. Resolve customer issues in a timely manner while adhering to established guidelines and procedures. Offer guidance and step-by-step solutions to customers, ensuring they can effectively utilize the product. Technical Troubleshooting: Diagnose technical issues reported by customers and initiate appropriate troubleshooting steps. Guide customers through basic technical problem-solving processes. Escalate complex technical issues to the Level 2 support team, maintaining thorough documentation of the problem and actions taken. Product Knowledge and Continuous Learning: Develop a deep understanding of the product and stay up-to-date with any updates or changes. Keep abreast of industry trends and best practices in customer support and technology. Participate in regular training sessions to enhance product knowledge and improve customer support skills. Customer Feedback and Documentation: Act as the voice of the customer, providing valuable feedback to improve product features and functionalities. Document all customer interactions, issues, and resolutions accurately in the support database. Collaborate with the team to create and update knowledge base articles for common customer inquiries. Customer Advocacy: Advocate for the customer within the organization, conveying their needs, pain points, and suggestions to relevant stakeholders. Identify opportunities for process improvements to enhance the overall customer support experience. Professionalism and Communication: Exhibit a professional and positive demeanor in all customer interactions. Communicate effectively and empathetically, ensuring customers feel valued and understood. Follow established communication protocols and maintain a friendly and customer-centric tone. Escalation Management: Identify issues that require Level 2 support intervention and promptly escalate them while providing clear and detailed information on the problem. About You You're a fit for the role of Customer Support Representative if your background includes: High school diploma or equivalent; additional certifications or relevant education is a plus. Proven experience in customer support, technical support, or a related field is a plus. Strong verbal and written communication skills. Technical aptitude and the ability to troubleshoot basic technical issues. Patience and empathy when dealing with customers. Ability to work in a fast-paced environment and handle multiple tasks efficiently. Strong organizational and documentation skills. Proficiency in using support software and ticketing systems is a plus. Compensation: $22 Hourly #LI-VR1 What's in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through: Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from a

  • Product Support Specialist

    2 weeks ago

    Lansing, Michigan, United States Thomson Reuters Holdings Inc Full time

    About the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters Holdings Inc. As a key member of our support team, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Key ResponsibilitiesCustomer Interaction and Issue Resolution: Respond promptly to customer...

  • Product Support Specialist

    3 weeks ago

    Lansing, Michigan, United States Thomson Reuters Holdings Inc Full time

    About the RoleIn this exciting opportunity as a Product Support Specialist, you will play a crucial role in providing exceptional product support and assistance to our valued customers. Your primary responsibilities will revolve around understanding customer queries, resolving issues, and ensuring overall customer satisfaction.Key Responsibilities:Customer...

  • Senior Production Support Specialist

    1 week ago

    Lansing, Michigan, United States Saxon Global Full time

    Job SummaryWe are seeking a highly skilled Senior Production Support Specialist to join our team at Saxon Global. As a key member of our IT department, you will be responsible for providing senior-level production support for Tier II applications, databases, and systems.Key ResponsibilitiesProvide technical support for several applications in the SDLC and...

  • Desktop Support Specialist

    3 weeks ago

    Lansing, Michigan, United States Desktop & Depot Support Full time

    Job SummaryWe are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Lansing, Michigan.Key ResponsibilitiesProvide workstation software break-fix support to ensure seamless IT operations.Perform IMAC tasks, including PC installs, moves, adds, and changes, to maintain a stable IT environment.Load images...

  • Product Support Specialist

    2 weeks ago

    Lansing, Michigan, United States Thomson Reuters Holdings Inc Full time

    About the RoleWe are seeking a highly skilled Product Support Representative to join our team at Thomson Reuters Holdings Inc. As a key member of our support team, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Key ResponsibilitiesCustomer Interaction and Issue Resolution: Respond promptly to...

  • Product Support Specialist

    1 week ago

    Lansing, Michigan, United States Thomson Reuters Holdings Inc Full time

    About the RoleIn this exciting opportunity, you will play a vital role in delivering exceptional product support and assistance to our valued customers.Your primary responsibilities will include:Providing accurate and comprehensive information regarding product features, functionality, and usage.Resolving customer issues in a timely manner while adhering to...

  • Procurement Specialist

    4 weeks ago

    Lansing, Michigan, United States Support Full time

    WelcomeWe invite you to discover the exceptional culture, talented individuals, rewards, and opportunities that make our organization unique. Make your next career decision a confident one.Qualifications: - Bachelor's Degree OR 4 years of relevant experience - 3 years of experience in managing risk controls, business processes, and policies - 3 years of...

  • Bindery Production Specialist

    4 weeks ago

    Lansing, Michigan, United States Workbox Staffing Full time

    Job Title:Bindery Production Specialist - Night ShiftLocation: RemoteSalary: Competitive hourly rateAbout Workbox Staffing: Workbox Staffing is a leader in the staffing industry, dedicated to connecting talented individuals with top employers in the commercial printing sector. We pride ourselves on offering excellent compensation and a supportive work...

  • Medical Support Specialist

    2 weeks ago

    Lansing, Michigan, United States AdeIphi MedicaI Staffing Full time

    About the JobAdeIphi MedicaI Staffing is seeking a skilled Medical Support Specialist to join our team. As a Medical Support Specialist, you will play a vital role in providing administrative support to our healthcare clients.Key ResponsibilitiesProvide exceptional customer service to patients, families, and healthcare professionalsAssist with medical...

  • Mobile Respiratory Care Specialist

    4 weeks ago

    Lansing, Michigan, United States Healthcare Support Full time

    Mobile Respiratory Care SpecialistHealthcare Support is currently seeking a Mobile Respiratory Care Specialist to take on a role in a dynamic healthcare environment.Benefits of this Mobile Respiratory Care Specialist position with Healthcare Support:• Immediate enrollment in Health Insurance• Dental Insurance• Life Insurance• Access to open...

  • IT Support Specialist

    3 weeks ago

    Lansing, Michigan, United States TEKsystems Full time

    About the Role:We are seeking a skilled IT Support Specialist to join our team at TEKsystems. As a key member of our technical support team, you will be responsible for providing top-notch customer service and technical support to our clients.Key Responsibilities:Provide Tier I and Tier II technical support to clients via phone, chat, and emailAssist clients...

  • Production Equipment Specialist

    4 weeks ago

    Lansing, Michigan, United States Russell Tobin Full time

    Position OverviewThe role of a Production Equipment Specialist involves the meticulous handling and operation of machinery to ensure optimal production quality and efficiency.Key ResponsibilitiesRewind Operations: Execute rewinding of products in accordance with client requirements and internal guidelines.Quality Assurance: Conduct visual inspections of...

  • Mail Production Specialist

    1 hour ago

    Lansing, Michigan, United States MSUFCU Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Mail Production Specialist to join our team at MSUFCU. As a Mail Production Specialist, you will be responsible for operating and maintaining our mailing equipment, ensuring timely and accurate processing of mailpieces.Key ResponsibilitiesOperate and maintain camera matching inserters, ink jet...

  • Warehouse Production Specialist

    4 weeks ago

    Lansing, Michigan, United States ResourceMFG Full time

    Job Overview:Join our team as a Warehouse Production Specialist. We are currently seeking dedicated individuals for assembly roles on the 1st shift. This is a fantastic opportunity for those looking to start a career in assembly work.Key Details: - Pay Rate: $15 per hour - Shift: Monday to Thursday, 6:00 am to 4:45 pm with overtime availableResponsibilities:...

  • Product Development Specialist

    3 weeks ago

    Lansing, Michigan, United States PAXTON PRODUCTS INC Full time

    Job DescriptionPAXTON PRODUCTS INC is seeking a highly skilled and motivated Product Development Specialist to join our team. As a Product Development Specialist, you will be responsible for providing exceptional customer service, assisting in material selection, and providing in-home measures for prices.Key Responsibilities:Customer Service: Provide...

  • Laboratory Support Specialist

    4 weeks ago

    Lansing, Michigan, United States Nippon Paint - North America Full time

    Position OverviewNippon Paint - North America is seeking a dedicated Laboratory Support Specialist to enhance our team. In this role, you will engage in essential laboratory tasks, including the preparation of coatings and substrates, as well as conducting customer-related assessments and maintaining accurate records.ROLE SUMMARY:This position demands a...

  • Laboratory Support Specialist

    4 weeks ago

    Lansing, Illinois, United States Path Engineering Full time

    Position OverviewAs a Laboratory Support Specialist, your key duties will encompass the preparation of materials, engaging with clients, maintaining accurate records, and providing various forms of customer and product assistance. You will be expected to grasp and implement coatings chemistry, operate hand-spray application tools, and convey technical...

  • Retail Product Specialist

    4 weeks ago

    Lansing, Michigan, United States PepsiCo North America Beverages Full time

    Join PepsiCo North America Beverages as a Retail Product Specialist, offering a competitive pay rate of $19.25 per hour. This role is essential for managing product presentation within high-volume retail environments. Your responsibilities will include: Arranging and maintaining store shelves, coolers, and promotional displays with our products.Ensuring...

  • Technical Support Specialist I

    3 days ago

    Lansing, Michigan, United States MiHIN Full time

    Technical Support Specialist IAt MiHIN, we are seeking a highly skilled Technical Support Specialist I to join our Application Support Department. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our customers.Key Responsibilities:Coordinate internal and external communications to...

  • Mortgage Lending Support Specialist

    4 weeks ago

    Lansing, Michigan, United States Lending Force LLC Full time

    Mortgage Lending Support SpecialistWe are seeking a meticulous Mortgage Lending Support Specialist to join our team at Lending Force LLC.In this role, you will play a crucial part in facilitating effective communication among various stakeholders, including referral partners, clients, real estate professionals, lenders, and underwriters.Your primary...