See more Collapse

Mechatronics Support Specialist

3 months ago

Fairmont, United States Kahler Automation Full time
Position Summary: Primarily assist customers over the phone to remotely diagnose hardware related problems and guide customers through the resolution of problems. Installs, modifies, and makes minor repairs to customer equipment. Provides technical assistance and training to system users by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
  • Exhibit and promote the following values:
  • Curiosity Attitude: An employee who is curious is motivated to take time to question and explore new things to find answers that will ensure the best outcomes for the organization.
  • Focus on Quality: An employee who values quality has integrity and produces results that meet high standards set by the organization.
  • Passion for Service: An employee who is service-oriented displays a positive behavior and responds to customers using good business practices to meet their needs and expectations.
  • Dedicated Spirit: A dedicated employee is one who takes ownership for their role and the whole organization to ensure that goals are achieved.
  • Provides phone support for Kahler customers primarily related to Kahler produced hardware. Instructs users in use of equipment, software, and manuals.
  • Provides support via the phone to Kahler employees during startup projects.
  • Installs or assists service personnel in installation of hardware and peripheral components such as electrical panels and other control devices.
  • Understands the unique application environment for each customer and how Kahler Automation equipment can solve problems.
  • Loads and tests PLC software and other control device software.
  • Follows established processes, procedures, or protocols when resolving customer issues.
  • Develop and create operator manuals and test procedures.
  • Configures devices and systems and observes system functions to verify correct system operation.
  • Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems over the phone.
  • Recommends or performs minor remedial actions to correct operational problems.
  • Documents action in customer's record. Document component serial number for meters, scales, etc. for historical and warranty information.
  • Uses good communication and decision making to assist customers in diagnosing and resolving issues associated with Kahler equipment.
  • Will be asked to test software written by in house programmers and provide a written report of problems or bugs encountered. Also new hardware being developed will need to be tested and performance reports written and provided to project engineer.
  • Evaluate sales orders for accuracies and recommend corrections. Refer problems to the appropriate design engineer.
  • Work with customers for returning parts to be repaired and forward parts to vendors if necessary.
  • Respond to warranty repairs as necessary.
  • Recommend inventory for repair stock.
  • Perform quality assurance testing on select panels prior to shipping.
  • Recommend new, modify or enhancement features, to product development by using customer feedback.
  • Completes and files work reports at the end of each day. Reports will reflect time worked and all supplies and materials used.
  • This Job description is not comprehensive, and all employees must be flexible, and willing to perform other duties as assigned by their supervisor.


Requirements

Education/Experience:

Associate degree (A. A.) or equivalent from two-year college or technical school in computers or electronics; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Word, word processing software and Microsoft Excel spreadsheet software. Must run system or equipment specific software.

Reasoning Ability:

Must use logical decision-making process to understand and diagnose customer issues over the phone. May require innovative problem solving. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Language Ability:

Must communicate effectively with clients who may be under considerable stress. Must listen effectively to understand customer's issues and effectively communicate solutions in manner customers can understand and implement. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.

Certificates and Licenses:

Valid Driver's License

Travel:

Training or job site visits may be required with overnight stays. We estimate the travel to be around 10% of the time but may be greater due to projects. Travel may be by automobile and airplane.

Work Environment and Physical Demands: The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally will work near moving mechanical parts, risk of electrical shock and vibration. The noise level in the work environment is usually moderate.

The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus, while performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee Supplied Tools:

5 Straight blade screw drivers 3/32, 1/8, 5/32, ¼ inch 2 Phillips tip screwdriver #1 and 2

1 Pair of long nose pliers 1 Diagonal cutter

1 Ideal wire stripper 1 8" crescent wrench

1 Set of nut drivers up to 1/2" 1 Set of Allen wrench's up to 3/8 inch.

1 Hammer 1 Small knife

Other specialized tools will be supplied by Kahler.

We have other current jobs related to this field that you can find below

  • IT Support Specialists

    4 weeks ago

    Fairmont, United States Healthcare Management Solutions Full time

    Healthcare Management Solutions, LLC (HMS) has an immediate opening for an IT Support Specialist to work in our Fairmont, WV office. The IT Support Specialist assists end users with technical support of desktop computers, applications, and related technology. Interaction with multiple levels of end users, managers, VIPs and local technical staff is required....

  • Occupational Therapist

    2 weeks ago

    Fairmont, United States HealthCare Support Full time

    Occupational Therapist HealthCare Support is actively seeking aOccupational Therapist for a 13 - week contract located in Fairmont, Nebraska. Benefits of this Occupational Therapist with HealthCare Support: Immediate enrollment in Health Insurance Dental Insurance Life Insurance Employee Assistance Program (EAP) Access to open investment accounts Resources...

  • Travel Occupational Therapist

    2 weeks ago

    Fairmont, United States Healthcare Support Full time

    Healthcare Support is seeking a travel Occupational Therapist for a travel job in Fairmont, Nebraska.Job Description & RequirementsSpecialty: Occupational TherapistDiscipline: TherapyStart Date: 09/09/2024Duration: 13 weeks40 hours per weekShift: 8 hoursEmployment Type: TravelOccupational Therapist HealthCare Support is actively seeking a Occupational...

  • Clinical Specialist

    1 month ago

    Fairmont, United States Sevita Full time

    REM Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You'll join a mission-driven team and create relationships that motivate us all every day. Join us...

  • Student Success Specialist

    1 month ago

    Fairmont, United States KVC Health Systems Full time

    NIGHT DESK OVERNIGHT WORKER  KVC employees are expected to work with children and families, community partners and each other using KVC values: The heart of our work is helping people. Our character is built on authenticity and compassion. Family connection drives our culture. Collaboration fuels our improvement. Urgency and innovation mark our...

  • Student Success Specialist

    1 month ago

    Fairmont, United States KVC Health Systems Full time

    Job DescriptionJob DescriptionStudent Success Specialistl 4.3.24 final.docxNIGHT DESK OVERNIGHT WORKER KVC employees are expected to work with children and families, community partners and each other using KVC values: The heart of our work is helping people. Our character is built on authenticity and compassion. Family connection drives our culture....

  • Student Success Specialist

    3 weeks ago

    Fairmont, United States KVC Health Systems Full time

    Student Success Specialistl 4.3.24 final.docx NIGHT DESK OVERNIGHT WORKER KVC employees are expected to work with children and families, community partners and each other using KVC values: The heart of our work is helping people. Our character is built on authenticity and compassion. Family connection drives our culture. Collaboration fuels our...

  • Student Service Specialist

    2 days ago

    Fairmont, United States Pierpont Full time

    Posted 8/14/2024 until 8/28/2024 or until filled Pierpont Community & Technical College Job Description JOB TITLE: Customer Service Specialist (Student Services) AGENCY: Pierpont Community and Technical College WORK LOCATION: Pierpont Advanced Technology Center, 500 Galliher Drive Fairmont, West Virginia 26554 FLSA Status: Nonexempt Employee Category:...

  • Admissions/Advising Specialist

    1 month ago

    Fairmont, United States Pierpont Community & Technical College Full time

    Job DescriptionJob DescriptionSalary: Posted 5/28/2024   Deadline 06/11/2024Admissions/Advising SpecialistPierpont Community and Technical College is West Virginia’s newest stand-alone community college. Reporting to the Chief Student Services Officer and actively collaborating with other student and academic services personnel, the purpose of the...

  • Admissions/Advising Specialist

    2 months ago

    Fairmont, United States Pierpont Full time

    Posted 5/28/2024 Deadline 06/11/2024 Admissions/Advising Specialist Pierpont Community and Technical College is West Virginia's newest stand-alone community college. Reporting to the Chief Student Services Officer and actively collaborating with other student and academic services personnel, the purpose of the Admissions/Advising Specialist position is to...

  • Clinical Specialist

    2 months ago

    Fairmont, United States Sevita Full time

    REM Community Services , a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day. Join...

  • Student Service Specialist

    5 days ago

    Fairmont, United States Pierpont Community & Technical College Full time

    Job DescriptionJob DescriptionSalary: Posted 8/14/2024 until  8/28/2024 or until filled                                             Pierpont Community & Technical College Job Description                 JOB TITLE:   Customer Service Specialist (Student Services)                       AGENCY:...

  • Student Success Specialist Evening and Weekend Shift

    21 hours ago

    Fairmont, United States KVC Health Systems Full time

    Student Success Specialist Weekend Shift KVC employees are expected to work with children and families, community partners and each other using KVC values: The heart of our work is helping people. Our character is built on authenticity and compassion. Family connection drives our culture. Collaboration fuels our improvement. Urgency and innovation mark...

  • Student Support Worker Awake Night

    4 weeks ago

    Fairmont, United States KVC Health Systems Full time

    Job DescriptionJob DescriptionStudent Support Worker Awake Night.pdfKVC employees are expected to work with children and families, community partners and each other using KVC values: The heart of our work is helping people. Our character is built on authenticity and compassion. Family connection drives our culture. Collaboration fuels our improvement....

  • Student Success Specialist Awake Night

    4 weeks ago

    Fairmont, United States KVC Health Systems Full time

    Job DescriptionJob DescriptionStudent Success Specialistl Awake Night.pdfKVC employees are expected to work with children and families, community partners and each other using KVC values: The heart of our work is helping people. Our character is built on authenticity and compassion. Family connection drives our culture. Collaboration fuels our improvement....

  • Accounting Specialist

    4 weeks ago

    Fairmont City, United States Bunge Iberica SA Full time

    Select how often (in days) to receive an alert: Accounting Specialist Location : Fairmont City IL City : Fairmont City Country : United States (US) Requisition Number : 35725 Position Summary: Performs a variety of accounting transactions and/or financial support functions, such as compiling, sorting, and preparing documents and reports, issuing bills...

  • Compliance Specialist

    1 month ago

    Fairmont, United States FirstEnergy Full time

    Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122 ). City and state must be separated by a comma followed by a space (e.g., Houston, TX ) FirstEnergy Compliance Specialist - Transmission Operations - Akron Control Center -P Fairmont , West Virginia Apply Now We are a forward-thinking electric...

  • Accounting Specialist

    2 months ago

    Fairmont, Minnesota, United States Bunge Full time

    Location : Fairmont City IL City : Fairmont City State : Illinois (US-IL) Country : United States (US) Requisition Number : 35725 Position Summary:Performs a variety of accounting transactions and/or financial support functions, such as compiling, sorting, and preparing documents and reports, issuing bills and invoices, calculating and verifying debit and...

  • Travel Occupational Therapist

    2 weeks ago

    Fairmont, NE, United States Healthcare Support Full time

    Healthcare Support is seeking a travel Occupational Therapist for a travel job in Fairmont, Nebraska.Job Description & RequirementsSpecialty: Occupational TherapistDiscipline: TherapyStart Date: 09/09/2024Duration: 13 weeks40 hours per weekShift: 8 hoursEmployment Type: TravelOccupational Therapist HealthCare Support is actively seeking a Occupational...

  • Registration Specialist

    4 weeks ago

    Fairmont, United States WVU Medicine Full time

    Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. Performs a variety of administrative and clerical duties to manage patient registration and...