Help Desk Support

6 days ago

Salem, United States Butler America Full time

Help Desk Support (on-site) Location: Salem, OR (97302) Job ID: #68157 Pay Range: $16 - 18 Experience: minimum 1yr Help Desk experience JOB FUNCTIONS: • Experience in setting up hardware and software systems, basic reading and editing SQL scripts; experience working with databases (scripts, queries, stored procedures, QA) preferable. • Ability to follow and read wiring diagrams with AC conversion to DC, and grounding principles. • Provide electronic product and application end users with operational and technical assistance. Determine call resolution and log calls. Generate product replacement orders and troubleshoot and resolve customer technical issues. • Provide technical support via telephone, and/or email to end users and administrators of Company's hospitality and/or commercial products and systems in a timely and effective manner, while projecting a courteous and professional image. • Develop and maintain an excellent working knowledge of electronic products, billing and collections processes and database applications. • Apply established customer satisfaction skills to resolve issues with end users and create a positive image. • Follow call-handling procedures to assure uniform support within the goals of the department. • Meet call handling, volume and productivity goals in an inbound call center environment. Performs other duties as required or assigned. Support of additional skillsets, projects and opportunities may be available. • Attendance and punctuality are essential functions of the position. • This position is located on-site in an office call center environment. REQUIRED QUALIFICATIONS: • Minimum of one year of Technical Support/Call Center/Help Desk experience. • Basic IP Networking required. • PC systems knowledge required (Windows 7-10) • Basic SQL Database reading and editing preferred. • Must be able to work weekends and evenings. • You must be willing to work on-site in an office in Salem, Oregon. • Excellent listening skills and ability to assess and respond to customers’ needs. • Must be able to effectively communicate with customers via telephone. • Detail-oriented with the ability to keep accurate records of communication with customers. • Ability to rapidly learn and assimilate new technologies. Hours of operation of 5AM-7PM seven days a week** This is a 40 hour a week position with potentials for OT. Ideal candidates will need to be flexible with working possible early mornings and/or weekends. Attendance and punctuality are essential functions of the position. * This position is located on-site in an office call center environment. Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law. keywords: CSR, Customer Service Customer service agent, inbound, outbound, interviewer, order taker, telemarketing, phone agent, call center rep, call center representative, call center agent, client services representative, client services coordinator, client services rep, customer care, customer care rep, customer care agent, account services rep, CSA, customer service associate, customer support, customer support rep, customer support specialist, member services rep, member services agent, technical support, technical support rep, technical support agent, tech support rep, tech support agent, client relations rep, client relations agent, Customer service advisor, telephone support rep, telephone support agent, sales support rep, sales support agent, phone agent, phone banker, internal customers, internal supportlogistics, logistics support, logistics rep, logistics customer service, logistics customer service rep, logistics agent, logistics customer service, logistics customer care, logistics support, logistical rep, logistical customer service, logistics customer service rep, logistical agent, logistical support, Logistics coordinator, logistical coordinator, logistics Client service rep. CSR logistics Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.

  • Help Desk Support

    3 months ago

    Salem, United States Butler Aerospace & Defense Full time

    Help Desk Support (on-site)Location: Salem, OR (97302) Job ID: #68157Pay Range: $16 - 18Experience: minimum 1yr Help Desk experienceJOB FUNCTIONS:• Experience in setting up hardware and software systems, basic reading and editing SQL scripts; experience working with databases (scripts, queries, stored procedures, QA) preferable.• Ability to follow and...

  • Help Desk Support

    4 weeks ago

    Salem, United States Butler Aerospace & Defense Full time

    Help Desk Support (on-site)Location: Salem, OR (97302) Job ID: #68157Pay Range: $16 - 18Experience: minimum 1yr Help Desk experienceJOB FUNCTIONS:• Experience in setting up hardware and software systems, basic reading and editing SQL scripts; experience working with databases (scripts, queries, stored procedures, QA) preferable.• Ability to follow and...

  • Help Desk Support

    2 months ago

    Salem, United States Butler America Aerospace LLC Full time

    Help Desk Support (on-site)Location: Salem, OR (97302)Job ID: #68157Pay Range: $16 - 18Experience: minimum 1yr Help Desk experienceJOB FUNCTIONS: • Experience in setting up hardware and software systems, basic reading and editing SQL scripts; experience working with databases (scripts, queries, stored procedures, QA) preferable. • Ability to follow and...

  • Help Desk Support

    4 weeks ago

    Salem, United States Butler America Aerospace LLC Full time

    Help Desk Support (on-site)Location: Salem, OR (97302)Job ID: #68157Pay Range: $16 - 18Experience: minimum 1yr Help Desk experienceJOB FUNCTIONS: • Experience in setting up hardware and software systems, basic reading and editing SQL scripts; experience working with databases (scripts, queries, stored procedures, QA) preferable. • Ability to follow and...

  • Help Desk Support

    2 weeks ago

    Salem, United States Butler America Full time

    Help Desk Support (on-site) Location: Salem, OR (97302) Job ID: #68157 Pay Range: $16 - 18 Experience: minimum 1yr Help Desk experience JOB FUNCTIONS: Experience in setting up hardware and software systems, basic reading and editing SQL scripts; experience working with databases (scripts, queries, stored procedures, QA) preferable. Ability to follow and...

  • Help Desk Technician

    2 months ago

    Salem, United States Willamette University Full time

    Within the Willamette Integrated Technology Services (WITS), The Help Desk Technician is a pivotal figure in the IT Services team, dedicated to ensuring the seamless functioning of both academic and administrative technology on campus. As the first-p Technician, Help Desk, Technical Support, Help, IT, Technology, Education

  • Help Desk

    3 weeks ago

    Salem, United States SunPlus Data Group Inc Full time

    Job DescriptionJob Description61124-OR-OIT-HelpDeskOnsitePay Rate: 1099: $31/hr, W2 Hourly: $28/hr , W2 Salary with Benefits: $45KThe primary purpose of this position is to provide internal service desk support services. This includes the provisioning, setup, configuration, and continued administration and support of end-user technology such as desktop...

  • Help Desk Technician

    4 weeks ago

    Salem, United States SALEM REGIONAL MEDICAL CENTER Full time

    SRMC Has an Exciting Opportunity for Qualified Candidates! Position: Part Time Help Desk Technician Department: Information Services Shift: Varies PURPOSE The primary purpose of your job position is to perform assigned duties in an efficient manner, in accordance with established procedures, and as directed by your supervisor, to assure that a successful,...

  • Help Desk Technician

    2 months ago

    Salem, United States SALEM REGIONAL MEDICAL CENTER Full time

    SRMC Has an Exciting Opportunity for Qualified Candidates! Position: Part  Time Help Desk Technician Department : Information Services Shift: Varies ‍ PURPOSE The primary purpose of your job position is to perform assigned duties in an efficient manner, in accordance with established procedures, and as directed by your supervisor,...

  • Help Desk Technician

    4 weeks ago

    Salem, United States SALEM REGIONAL MEDICAL CENTER Full time

    SRMC Has an Exciting Opportunity for Qualified Candidates! Position: Part Time Help Desk Technician Department: Information Services Shift: Varies PURPOSE The primary purpose of your job position is to perform assigned duties in an efficient manner, in accordance with established procedures, and as directed by your supervisor, to assure that a successful,...

  • Help Desk Technician

    4 weeks ago

    Salem, United States SALEM REGIONAL MEDICAL CENTER Full time

    SRMC Has an Exciting Opportunity for Qualified Candidates! Position: Part  Time Help Desk Technician Department : Information Services Shift: Varies ‍ PURPOSE The primary purpose of your job position is to perform assigned duties in an efficient manner, in accordance with established procedures, and as directed by your supervisor,...

  • Help Desk Specialist I

    4 weeks ago

    Salem, Oregon, United States CorVel Corporation Full time

    The Help Desk Specialist (HDS) provides internal and external support to CorVel users and CorVel customers. During a normal help desk request, a Help Desk Specialist will listen to the details of the issue, pose questions that will narrow down the issue and resolve or escalate the issue as needed. The Help Desk Specialist must document, track, and monitor...

  • IT Help Desk Support

    1 month ago

    Winston-Salem, United States K2 Staffing, LLC Full time

    Job DescriptionJob DescriptionSummaryOur client is a leading IT Solutions Company in the Winston-Salem, NC area and they are in need of a Help Desk Support Level II Technician. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to...

  • IT Help Desk Support

    3 days ago

    Winston-Salem, United States K2 Staffing, LLC Full time

    Job DescriptionJob DescriptionSummaryOur client is a leading IT Solutions Company in the Winston-Salem, NC area and they are in need of a Help Desk Support Level II Technician. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to...

  • IT Help Desk Support

    4 weeks ago

    Winston-Salem, United States K2 Staffing, LLC Full time

    Job DescriptionJob DescriptionSummaryOur client is a leading IT Solutions Company in the Winston-Salem, NC area and they are in need of a Help Desk Support Level II Technician. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to...

  • Help Desk Technician III

    2 weeks ago

    Salem, United States NR Consulting Full time

    Job Title: Helpdesk Technician Location: Salem, OR (Remote) Position Type: Contract with possible extension Duration: 6+ months Job Description: The client is looking for skilled Help Desk Technician III support for the UPN Project (User Principal Name Project). Scope of work: Answering phone calls, working tickets, and responding to chats related to the UPN...

  • IT Help Desk Support

    1 month ago

    Winston-Salem, United States K2 Staffing Full time

    Job DescriptionJob DescriptionSummary Our client is a leading IT Solutions Company in the Winston-Salem, NC area and they are in need of a Help Desk Support Level II Technician. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to...

  • IT Help Desk Support

    4 weeks ago

    Winston-Salem, United States K2 Staffing Full time

    Job DescriptionJob DescriptionSummary Our client is a leading IT Solutions Company in the Winston-Salem, NC area and they are in need of a Help Desk Support Level II Technician. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to...

  • Help Desk Analyst

    2 weeks ago

    Salem, Oregon, United States Crescens Full time

    Job Title: Help Desk Analyst Job Location: Salem, Oregon Duration: 12+ Months Notes: Candidate Must Be Local, Must be on site Description: The primary purpose of this position is to provide internal service desk support services. This includes the provisioning, setup, configuration, and continued administration and support of end-user technology...

  • Help Desk Analyst

    3 weeks ago

    Salem, United States Stellar Professionals Full time

    Job DescriptionJob DescriptionHelp Desk Analyst We are Looking for Local candidates in Salem, Oregon (Onsite role)Applicant must have 1-2 years of experience with the following: Provides level 1 and occasional level 2 user support for end-user technology (e.g., hardware, software, printers, file storage, information services, telephony equipment, and mobile...