Assistant Retail Manager
18 hours ago
Overview:
If you're passionate about delivering outstanding customer service and possess strong leadership abilities, we invite you to apply for the role of Assistant Retail Manager. In this position, you'll work closely with the Store Manager to develop your skills while coaching our dedicated Customer Service Representatives. Together, you'll create a white-glove experience that keeps our customers coming back. Enjoy a comprehensive training program designed to help you advance your career
Responsibilities:
- Deliver an exceptional customer experience by guiding consumers through the loan or pawn process based on their financial needs.
- Assist customers in managing their accounts by handling payments and appointments.
- Meet performance standards by leveraging partnerships for referrals and participating in in-store and community events.
- Build strong customer relationships to enhance business growth and brand loyalty.
- Support and develop Customer Service Representatives to maximize team potential.
- Ensure accurate management of customer information in the Point of Sale system.
- Uphold compliance with Company policies and local regulations, ensuring a safe work environment.
- Implement security protocols and manage cash handling procedures effectively.
- Maintain an attractive and clean store appearance while addressing facility needs.
- Utilize your personal vehicle for deposit runs and various Company business tasks.
- Thrive in a dynamic environment while efficiently managing multiple tasks.
- Communicate effectively with customers and team members at all levels.
- Availability for a full-time schedule (minimum 40 hours per week), including occasional Saturday shifts.
Qualifications:
- High School Diploma or equivalent required.
- A minimum of 3 months in a supervisory or leadership role.
- At least one year of experience in customer service, sales, or retail.
- Strong verbal and written communication skills.
- Experience with phone systems, Point of Sale, Microsoft Office, and related programs.
- Must be at least 18 years of age (19 in Alabama).
- Background check required (subject to applicable law).
- Ability to meet the physical demands of the role, including standing for extended periods and lifting up to 25 pounds.
Preferred Qualifications:
- Associate degree or higher.
- Bilingual in English/Spanish is an advantage and may be required for specific locations.
What We Offer:
- Comprehensive training program for new hires.
- Access to extensive online learning resources for professional development.
- Career advancement opportunities based on performance.
- Educational Reimbursement Program offering up to $5,000 each year for select courses.
- Competitive medical insurance options, including telemedicine services.
- 401(k) plan with company matching.
- Life and AD&D Insurance provided by the Company.
- Flexible voluntary benefits including dental, vision, and disability insurance.
- Paid Time Off (12 days per year, with additional days based on service).
- An inclusive work culture that values diversity.
- A relaxed, casual dress code including jeans and sneakers.
Join our team at Check Into Cash and make a difference in the lives of our customers
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