Deskside Support Engineer

4 weeks ago

Chicago, United States Diverse Lynx Full time
Job Title: Deskside Support Engineer
Work Location: Chicago, IL
Job Type: Fulltime
Job Description:
1. Monitoring level 1 support emails and delegating to front office and back-office support teams across all regions.
2. Creating and tracking incidents via service now
3. Hardware ordering - responsible for receiving and delivering hardware.
4. Coordinating new hires/interns/coops - working closely with TBM.
5. RMA requests with various vendors
6. Hardware inventory\stock.
7. Project coordinating, record keeping of deployments, hardware\software rollouts.
8. Desktop support with front-office and back-office staff.
9. Collaborate with large diverse teams.
10. Workstation moves, adds and changes.
11. Highly motivated, energetic with great communication skills
12. bility to handle multiple calls/tasks in fast paced environment.
13. Regular working hours vary between 6:30am - 6:00pm EST.
14. Knowledge of computer hardware, including laptops, desktops and mobile devices and Trading desktop applications
15. Strong understanding of Microsoft Windows 10 and O365 suite
16. Knowledge of virtualization technologies, especially Citrix, RAS and RAPs
17. ITIL knowledge is a plus.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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