MSP Project Engineer

1 week ago

Frisco, United States Lyra Technology Group Full time

Lyra Technology Group is looking for a full-time MSP Project Engineer III to join the team at one of our operating companies, DKBinnovative, in Dallas, TX. The MSP Project Engineer III is a senior-level role responsible for the design and implementation of LAN/WAN, Server and Cloud Services technology. PEs are required to work closely with our Design Desk (system architect) and deliver technical solutions that meet a client's business requirements, and therefore must be able to communicate effectively across all levels of a corporate structure. The PE will provide some tier 3 technical support to clients and internal support team members.

A bit about Lyra...

Lyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

We made our first acquisition at the beginning of 2018. Now, we hold a controlling stake in 60 companies and are continuing to grow. Our companies employ over 600 team members and sit across the Northeast, Midwest, and Eastern Canada. Each company is led by its own management team and we are incredibly proud of the work they do.

A bit about DKBinnovative...

DKBinnovative is a Dallas IT Consulting & Support firm that partners with clients as a trusted advisor to deliver the right technology and IT solutions so that they achieve their strategic objectives, create business value, improve user satisfaction, and ultimately reduce costs by removing focus from IT and putting it back on business productivity.

DKBinnovative is comprised of dedicated, passionate, and hard-working IT professionals committed to providing best-in-class IT services. Having served 60+ hospitals and hundreds of medical practices, plus dozens of energy, technology, and professional services firms, they partner with clients to navigate any and all IT needs including security, network, vendor selection and management, and comprehensive security including HIPAA compliance-with a focus on increased workforce productivity.

Your work as the MSP Project Engineer III includes several components:
• Design and implement LAN/WAN and server infrastructure and related peripherals including:

Routers | Firewalls | Switches | VPN

Virtualization (VMware and Hyper V)

Physical and Virtual Host Server Hardware

Windows Server and Active Directory

RDS/Remote App | Citrix

SQL Server

VoiP and PBX based telecom

Enterprise Storage Solutions including SAN, NAS, and Tiered/Cloud Storage

Enterprise Backup and DR Solution

Cloud Services including Azure and O365

Email Services including Premise and Office 365\o Wireless Access Technologies

Security and compliance technologies

Desktop and Mobile Device Technology

Application Software with 3rd party coordination
• Perform major IT migrations including office moves, data center, ISP and on-prem to Cloud/Azure.
• Travel to client sites to provide onsite service and support as necessary (95% DFW local).
• Work closely with vCIO and Design Desk to solution technology to meet client business objectives.
• Participate in on call support rotation.
• Manage onboarding and accurate documentation of client systems.
• Provide pre-sales design and support to internal team members.
• Evolve internal professional services processes in response to rapid industry changes.
• Document internal processes and procedures to maintain consistent results and efficiencies, including creation of network diagrams and technical process documentation and checklists.
• Effectively communicate with clients and manage their expectations, support the project coordinator/manager.
• Manage and transport products and inventory for assigned projects.
• Attend and conduct internal and client meetings.
• Maintain industry product knowledge through training and certification programs.

Our ideal MSP Project Engineer III has the following qualifications:
• 5-8 years of experience as IT Project Engineer or equivalent.
• 3 years of experience implementing new technology.
• Experience working with Azure and Microsoft 365.
• Experience installing firewalls.
• Understanding of routing tables.

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