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FIX Support Engineer

4 months ago

New York, United States GMS Advisors Full time

This position will support traders with our proprietary order routing systems, including smart order routing, algo routing, compliance tools, and risk monitoring. The right candidate should possess excellent communications skills, an understanding of the US financial markets (Canada and EU a plus), and demonstrate the aptitude to quickly become an integral member of the support team. The candidate will be handling calls and emails from institutional customers, broker-dealer clients and the company's routing partners.

Responsibilities:

  • Maintain a high level of service for all clients
  • Handle inbound client requests by telephone and email
  • Troubleshoot complex order routing questions and issues
  • Process service requests for new installations
  • Diagnose and resolve technical issues
  • Recognize areas of improvement in the support cycle
  • Provide feedback on levels of client satisfaction and recommendations to improve products and procedures
  • Act as Lead Client Services members
  • Maintain external relationships with counterparts at brokers, vendors, and clearing firms
  • Work on special projects as assigned
  • Analyze and respond to client technical inquiries on FIX integration and, when necessary, production incidents
  • Contribute to and review technical specifications relating to the FIX technologies, including documents used by customers for purposes of integration and testing
  • Contribute to and review technical specifications relating to the FIX, including documents used by customers for purposes of integration and testing
  • Perform and maintain automated functional and regression testing on all internally-developed applications to certify them for production implementation
  • Review business and functional requirements, in order to produce a change-management and testing strategy
  • Report and manage software issues and test activities throughout the software development life cycle
Qualifications
  • Bachelor's Degree in Business, Finance, or Computer Science is preferred, equivalent experience would be considered
  • Prior experience in a trading or trade support environment is a must
  • Knowledge of financial markets and technology is a must
  • Ability to work under pressure in a fast-paced environment
  • Strong computer skills and excellent organizational skills
  • 3-5 years experience and demonstrated mastery in FIX protocol
  • Must be knowledgeable with Windows & Linux OS platforms, command-line, a must
  • Knowledge of SQL a plus
  • Candidate must have outstanding verbal and written communication skills, and demonstrate command in prioritization and reporting project status
  • Self-motivated, able to work and excel autonomously on job responsibilities
  • Desire to define and execute new, repeatable business processes