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Systems/Quality Assurance Analyst

4 months ago

Alexandria, United States Aagard Full time
What does a typical day look like?

  • Analyze IT systems and solve problems relating to the company’s technology needs
  • Ensure quality and robustness of IT systems
  • Support software solutions in production


Primary Responsibilities:

• Analyze IT systems and solve problems relating to the company’s technology needs

o Work with stakeholders and subject matter experts to understand how well the IT system functions and identify potential areas for improvement

o Seek and evaluate user feedback

o Document feature enhancements, issues and defects

• Ensure quality and robustness of IT systems

o Perform all aspects of validation and verification of IT systems, including integration, system, regression, performance and user acceptance testing

o Ensure quality standards and requirements are met by developing, executing and maintaining test plans, test cases and test scripts

o Collaborate closely with the development team to ensure business needs are satisfied and robust, user-friendly solutions are developed

o Be transparent and openly communicate project status

• Support software solutions in production

o Work with vendors, subject matter experts, end users and software developers to deploy and support business systems and processes

o Be an expert in the IT system’s functionality, and a trusted resource of the user community

o Troubleshoot software issues

o Document procedures and build user guides

o Provide support and training to software application users

General Responsibilities:

• Recommend and implement best practices to increase efficiency and reduce costs

• Communicate openly, share knowledge, build positive collaboration between departments and team members

• Support and contribute to department and company metrics

• Be actively engaged in continuous improvement projects and culture

• Adhere to, support and promote the Aagard vision and culture statements

• Demonstrate professional, respectful interaction with other team members

• Accurately and professionally represent Aagard to customers and vendors

• Other duties as assigned

Minimum Requirements:

• Associate’s degree in computer science, IT or related field or equivalent combination of education and experience

• Knowledge of the software development process, experience with Agile methodologies helpful

• Knowledge of business process modeling

• Ability to learn new software technologies

• Experience with documentation of processes

• Observant with attention to detail

• Ability to maintain confidentiality

• Ability to communicate with all levels of internal customers

• Technical training skills

• Previous experience with Microsoft platforms including Dynamics, SharePoint, and Power Platform helpful

• Proficient with Microsoft Office products

• Previous experience working in a manufacturing environment helpful, including exposure to CAD systems

• Self-starter, creative and problem solver

• Strong time management and organizational skills

• Passion for excellence

• Value and build a culture of measurement