Team Lead, Network Services

Job Description

Stamford Health is looking for a Fulltime Team Lead, Network Services.

Must live in the Tri-state area CT, NY, or NJ.

Reporting to the Manager of Infrastructure Services, the Team Lead is the lead engineer and architect for the Stamford Hospital voice & network infrastructure environment. This includes the planning, design, implementation, and support of all network services and technologies, which include of the organization's network technologies; routing and switching equipment, Internet services, remote access services; and perimeter network security services.

This Team Lead is responsible for executing projects and efforts pertinent to achieving Stamford Health's goals and objectives. The Team Lead recommends and implements new technologies and processes to improve workflow and processes, while reducing downtime and costs. The Team Lead works with the Manager of Infrastructure Services to develop and execute team strategy, assess and report on project workloads and tasks, recognize and act upon opportunities for preventive and proactive maintenance, and report infrastructure growth and requirements changes.

Responsibilities

Provide technology and process component thought leadership to the Network services environment in the selection and design of new technologies or performing upgrades to existing.

Acts as a business liaison within the health system to ensure that issues are uncovered and recognized before they become critical problems.

The Team Lead understands core system processes, workflows, and interdependencies across the enterprise. Team Lead must demonstrate the ability to provide strategic vision into the healthcare industry. Research means of maintaining system capacity and performance while reducing cost.

Provides recommendations to the Infrastructure Services Manager on standards, procedures, and processes for the systems engineering group. Identifies risks in the systems environment, documents gaps in best practices and implements technical or process improvements to mitigate risk. Plans the support of new technologies, systems performance and reliability.

Supervises the work efforts of the Network engineers to support implementation and operational tasks associated with the Network environment. This includes proactive maintenance and capacity engineering, administration and troubleshooting, support and triage, compatibility testing, and administration.

Manages multiple projects, utilizing the IS department's standard project management methodologies and ensuring project timelines are met. Works with team members on creating charters, scopes and project plans as required by the SHS project methodology.

In collaboration with the Manager of Infrastructure Services, identifies skill set requirements, training and advancement opportunities for the engineer team members, provides feedback for annual reviews and professional development plans for the engineer team members.

Provides input to the Manager surrounding strategy, design, implementation, maintenance, budget, and staffing for daily activities and projects. Responsible for overseeing the quality of work and productivity of projects and maintenance tasks for the team.

Active participant of Information Service's PMO responsible for ensuring each project is managed following the standard IS methodologies. Ensures that projects are adequately scoped with relation to Back Office tasks and responsibilities. Work to assign appropriate resources to projects and tasks as needed.

Initiates root cause analysis of reported issues. The Team Lead should oversee the implementation of resolutions surrounding the root cause analysis.

Develops and mentors staff through coaching, open communication, mentoring, training and development opportunities; maintains employee morale and motivation; fosters a diverse and inclusive workplace. Directly supervises multiple team members. Contributes to the mid-year and year-end performance appraisal process for team staff.

Architects, administers and maintains the datacenter infrastructure. This includes an understanding of the design, implementation, and management of data storage, storage area network, Cisco UCS infrastructure, and VMware VSphere environments. Defining the integration of the datacenters within our back-up and restoration strategy, as well as defining the integration of this infrastructure within our disaster recovery strategy.

Responsible for the development of standard hardware configuration and specification for server technologies and for applying these standards throughout the enterprise.

Ensures a stable and highly available enterprise-computing environment, including effective customer communications, problem solving, root cause analysis, and remediation. Responsible for enforcing enterprise standards and reference architecture. Responsible for exceeding system and applications SLA's and reducing major system issues.

Develops key reference architecture & solutions. Develops and executes a hardware refresh strategy. Ensures rationalization through ongoing capacity management and planning. Develops supporting product roadmaps and executes upgrade strategies.

Qualifications

• Bachelor's degree or at least 12 years of experience in Network Design, operations, and implementation.
• Minimum 7 years of experience working in a high-availability environment.
• Minimum 2 years of demonstrated experience in a senior technologist role
• CCDP or CCNP and multiple CCIE certifications are highly desired
• Expert knowledge and experience of Core Routing and Switching design, configuration and troubleshooting and use of Cisco Best Practices.
• Expert knowledge and experience of Network Security, including design, configuration and tuning of Cisco Security appliances.
• Expert knowledge of enterprise Cisco Call Manager (CCM), Unity Connection, SIP protocol and trunking.
• Expert knowledge in wireless systems for managed Wireless Access Point deployment.
• Effective oral and written communication skills are essential.
• Strong, demonstrable experience implementing and supporting HIS within a hospital / health system is preferred
• Strong project management skills/experience is required
• Ability to handle multiple projects independently and carry them to conclusion.
• Ability to lead a team as necessary, and mentor others.
• Ability to interface with multiple groups, departments and vendors.
• Demonstrate strong project management skills.
• Strong organizational skills required.

About Us

About Stamford Health

Stamford Health is a non-profit independent health care system with more than 3,800 employees committed to caring for the community through a wide range of high-quality health and wellness services. Patients and their families receive expert, compassionate care through the system's 305-bed Stamford Hospital; Stamford Health Medical Group, with more than 40 offices in lower Fairfield County offering primary and specialty care; a growing number of ambulatory locations across the region; and support through the Stamford Hospital Foundation.

Stamford Health is known for its expert, person-centered care through its many recognitions and partnerships. U.S. News & World Report has recognized Stamford Hospital as a High-Performing Hospital. The Centers for Medicare and Medicaid Services (CMS) rated Stamford Hospital as a five-star hospital for Overall Quality and The Leapfrog Group awarded Stamford Hospital an "A" for patient safety. The American Nurses Credentialing Center has granted Stamford Hospital Magnet Status, which recognizes superior patient care with the highest level of safety, quality, and patient satisfaction. Stamford Health is Planetree Gold-Certified for Excellence in Person-Centered Care and is a Certified™ Great Place to Work.

Stamford Health is a major teaching affiliate of the Columbia University Vagelos College of Physicians and Surgeons and has recently expanded its relationship with Columbia to offer treatment and expertise from Columbia University Irving Medical Center's nationally recognized heart surgeons. Stamford Health and Hospital for Special Surgery (HSS) have created a premier center for specialty orthopedic care right in Stamford, Connecticut. Additionally, in 2020 Stamford Health's Carl & Dorothy Bennett Cancer Center entered into an expanded collaboration with Dana-Farber Brigham Cancer Center.

Dedicated to being the community's most trusted health care partner, Stamford Health puts patients first to build long-lasting relationships. For more information, visit StamfordHealth.org. Like us on Facebook and follow us on Twitter, Instagram, YouTube, and LinkedIn.

About the Team

Why work for Stamford Health?

Stamford Health offers an extremely competitive salary with generous shift differentials where appropriate.

Our Total Rewards Program is ranked as one of the highest satisfiers based on our employee engagement surveys.

With over 100 transfers and promotions each year for the past 5 years, Stamford Health is a place for you to grow and develop your career. Many departments from Nursing to Information Systems and Rehabilitation have Career Ladder programs that foster career development.

Whether employees choose to live in the greater Stamford, CT area or commute from New York or Fairfield, we offer free convenient parking and free transportation from the Stamford train stations.

Our collaborative with Hospital for Special Surgery, and the Dana Farber Brigham and Women's Cancer Care Collaborative, connect us directly with world class expertise, research, resources and technology to put us at the forefront of patient care.

We have a robust Professional Development and Organization Development program that provides both clinical and non-clinical staff with the opportunity to develop and grow professionally.

For organizational leaders, we offer a comprehensive New Manager Orientation four times per year. Our program designed specifically for Stamford Health will help prepare today's and tomorrow's leaders for success with an innovative curriculum based on best practices. It will also enhance the skills of our leaders that bring their fresh leadership perspective from other organizations.

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