Payment Customer Care Specialist

3 weeks ago

Mesa, United States TEKsystems Full time

Description: Position Overview The Payment Processing Specialist position data enters and processes a high volume of electronic payment requests for customers utilizing a variety of desktop applications. This position will also be responsible for handling requests for invoice/payment receipts via multiple channels. A qualified candidate must have the ability to process a large volume of work with a strong attention to detail. Time management and prioritization is a must. Essential Responsibilities • Data entry and processing of payment tokens for tolling and violation rental customers Handle 40-60 inbound calls a day. • Process electronic payments via inbound phone calls in an efficient, professional, and courteous manner • Email customer invoices and payment receipts • Retrieve, sort, route, and scan mail items for processing • Document customer accounts and/or communicate workload inputs/outputs in a clear and concise manner • Other duties as assigned This would be an entry level position for our contact center. The candidate would take inbound calls for our customers wanting to settle their balances due. We do have a customer service team, so any questions outside of paying, the customer would be redirected to that team. Skills: office administration, microsoft office, customer service skills, Payment Processor, Data Entry, Customer Service, Typing, Computer Skills Top Skills Details: office administration,microsoft office,customer service skills Additional Skills & Qualifications: Typing - Must type 30 WPM and a min 10-key stroke of 5,00 KPH. Data Entry Skills Ability to use a computer -Customer Service Skills Experience Level: Entry Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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