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Customer Service

4 months ago

Mesa, United States CareerBuilder Full time

Customer Care Payment Representative

Pay Rate: $18/hr, paid weekly

Hours: 6:00 AM - 2:30 PM, Monday - Friday

Location: Mesa, AZ 85201

Duration: Temp to Hire

Essential Responsibilities

As a Customer Care Payment Representative, you will provide customer service to rental car customers with payments and routine inquiries about tolls and/or violations. You will provide information or guidance to rental car customers using a positive, empathetic, and professional approach.

Use appropriate tools and resources to reach a complete and accurate resolution focusing on one-call resolution.

Develop and maintain product, process, and technical knowledge related to services.

Exhibit effective verbal and interpersonal communication skills tailored to the audience.

Meet the performance goals established for the position in the areas of efficiency, schedule adherence, quality, customer satisfaction, and attendance.

Sort and route customer service mail on-site to the appropriate team

Using multiple applications while working with security credit card/personal data

All other duties as assigned.

Requirements:

High School Diploma or GED equivalent

1 or more years of customer service experience (call center preferred).

Strong computer skills with the ability to navigate efficiently between applications, including Microsoft Office

Passion for working in a team and being collaborative, but able to work independently.

Outstanding interpersonal skills, strong work ethic, and self-motivation, with excellent communication skills and ability to speak authentically.

Current hours of operations are Monday-Friday 6:00 am - 2:30 pm. Subject to change due to business needs.

Benefits (employee contribution):

Health insurance

Health savings account

Dental Insurance

Vision insurance

Flexible spending accounts

Life insurance

Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.