Service Coordinator

7 days ago

Pittsburgh, Pennsylvania, United States Literacy Pittsburgh Full time
Summary

The service coordinator works one to one with Literacy Pittsburgh students to understand their nonacademic barriers to learning, facilitate the development of a plan to reduce those barriers, and coordinate services to overcome barriers. The service coordinator is a resourceful connector, a strong administrator, and a trustworthy ally to Literacy Pittsburgh students.

Essential Functions

Meets with students individually to assess non-academic barriers to learning including education proficiency level.
  • Assists students in developing long and short-term service goals and plans. Builds student competencies for accessing services independently and tracks progress on a regular basis.
  • Facilitates student access to community partners and resources, including locating housing, food, clothing, school programs, vocational opportunities or services, mental health services; assist clients to develop resources and connect with social support networks.
  • Coordinates and monitors services within Literacy Pittsburgh and with partner agencies, county human service providers, schools, healthcare, and government agencies.
  • Creates comprehensive case notes and tracks client activities in relation to the service plan for outcomes monitoring and communication of client progress in interdisciplinary team meetings.
  • Participates in staff development and training opportunities.
  • Performs exit interviews to determine successes and future plans.
  • Participates in the delivery of training to external service providers.
  • Other duties as assigned related to the position and Literacy Pittsburgh staff responsibilities.
Teamwork
  • Participate with internal agency committees and teams, as well as relevant external partnerships.
  • Follow agency protocols and processes for effective service delivery.
  • Show leadership by offering expertise locally and regionally.
  • All other duties as assigned by Director of Student Services.
Qualifications
  • Bachelor's Degree in social services, education, or related field. (Master's Degree a plus)
    • Minimum 3 years of experience with adult education services, service coordination, barriers reduction and support or other social service.
    Skills and Competencies
    • Ability to cultivate and work toward a shared organizational vision.
    • Strong interpersonal skills, and proven ability to build positive relationships with colleagues, clients, and stakeholders of diverse backgrounds,
      1. Demonstrated alignment to Literacy Pittsburgh's core values*
    • Track record of utilizing effective processesto produce high quality and timely work products.
    • Demonstrated problem solving skills, and flexibility to adapt to changing needs.
    Hours

    Full-time

    Additional Eligibility Requirements
    • Act 33/34 clearances
    Work Environment
    • Full-time, some evening work required.
    • This position requires use of personal vehicle for local travel.
    Physical Demands:
    • Prolonged periods sitting at a desk and working on a computer.
    • Requires the ability to lift, pull and push up to 40 pounds.
    *Literacy Pittsburgh's Core Values
    • We believe that all people deserve the opportunity to gain experience in a place where their strengths are celebrated.
    • We respect all people and their ability to shape their own lives.
    • We have a duty to earn the trust of everyone we work with
    • Our collective well-being depends on welcoming diverse cultures and perspectives.
    • As a leader, we embrace the responsibility to innovate, model best practices and grow.

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