Customer Account Representative

2 weeks ago

Madison, United States Madison Gas and Electric Full time
Job Description:

Purpose and Use:

Under general supervision, positions in this classification are responsible for ensuring accurate and timely billing and maintenance of residential and commercial accounts by processing orders, preparing billings, monitoring/controlling revenue activities, and updating meter information. Incumbents may develop and utilize skills in specific areas that may include meters orders, the Meter History System, Lodestar, prebill activities and may be assigned to work with key customer accounts.

Progression through the Classification Series:

Customer Account Representatives (CARs) will be expected to develop and demonstrate proficiency in performing the full range of CAR duties and tasks assigned to the unit. Advancement to the Lead Customer Account Representative level is based on demonstrated proficiency in performing the full range of CAR duties. In addition, individuals must demonstrate the ability to prepare accounts for billing, demonstrate excellent customer service skills, and demonstrate strong mentoring skills. Advancement to the Lead Customer Account Representative level is by promotion. When an opening arises, CARs with demonstrated proficiency in performing the full range of CAR duties will be considered.

Examples of Work Performed:
  • Prepares accounts for billing and mailing, maintains accounts, reviews bills for accuracy, and manually stuffs, mails, and pulls bills when special handling is requested.
  • Completes meter orders including start and stop service, meter exchanges, and setting of meters at new addresses and maintains all corresponding records and reports.
  • Creates final bills, sets up new accounts, and performs other updates as needed.
  • Processes and completes Field Investigation Requests as required.
  • Calculates and enters account adjustments and makes billing adjustments as needed.
  • Monitors daily and month-end revenue controls. Reconciles General Ledger accounts with General Accounting.
  • Performs manual monthly billing on items such as streetlights and telephone booths and performs daily nonutility billing and Lodestar processing.
  • Interacts with and provides advisory assistance to junior CARs as needed or assigned.
  • Interacts with Marketing, Meter and Connection, Electric Meter Shop, Gas Meter Shop, Customer Data Services, and management on assigned key accounts.
Qualifications

Education and Experience:

Typically evidenced by a high school diploma or its equivalent and at least two years of customer accounting and billing experience.

Knowledge, Skills, and Abilities:
  • Ability to learn and apply utility service provisions and rates.
  • Ability to maintain and update computerized records and files.
  • Ability to perform basic accounts receivable tasks, revenue support work, and statistical reporting.
  • Ability to follow established billing procedures.
  • Strong attention to detail.
  • Strong data entry skills.
  • Excellent organizational and time management skills.
  • Ability to work across multiple computer systems and software programs.
  • Ability to add, subtract, multiply, and divide in all units of measure.
  • Ability to compute rate, ratio, and percent and interpret quantitative data.
  • Ability to work well as part of a team.
ABOUT THE ORGANIZATION

About MGE

MGE generates and distributes electricity to 161,000 customers in Dane County, Wisconsin, and purchases and distributes natural gas to 173,000 customers in seven south-central and western Wisconsin counties. MGE is a regulated utility subsidiary of the investor-owned public utility holding company MGE Energy, Inc. MGE's roots in the Madison area date back more than 150 years.

An industry leader, MGE was among the first utilities nationwide to commit to net-zero carbon electricity by 2050, consistent with global climate science. Your community energy company is investing in a more sustainable future for the benefit of all our customers, investors, and employees. As your community energy company, we are committed to this area and its people. We take responsibility to:
  • Plan and provide a safe, reliable, and cost-effective energy supply that balances the needs and values of those we serve.
  • Provide information and education to serve our customers and stakeholders and help inform their energy decisions.
  • Preserve and protect our environment while providing affordable, reliable energy.
  • Encourage and support economic and business development to keep our economy strong and vibrant.
  • Engage in open and honest dialogue, partnership, and collaboration to best serve our customers and the broader community.
Our Values
  • Safety: Safety is a core value at MGE. The safety of our employees, customers, and communities is our top priority. Our culture initiatives continuously improve our safety performance. MGE has earned numerous safety awards for this safety performance, including the AGA Leading Indicator Safety Award.
  • Reliability: We invest in our people and in our systems to help ensure top-ranked energy reliability that helps to maintain the economic health and vitality of the communities we serve. MGE is a national leader in electric reliability.
  • Sustainability: With a commitment to transparency, accountability, and continuous improvement, we take a holistic and proactive approach to sustainable practices company-wide.
  • Equity: We are committed to equity and inclusion in our service to our customers, in our workplace, and in our broader community, and we value diverse perspectives, ideas, cultures, and backgrounds.

MGE's parent company is MGE Energy, Inc., a public utility holding company. Its common stock trades on the NASDAQ Stock Market. For more information, visit mge.com and mgeenergy.com.

JOB LOCATION

The position is located in Madison, Wisconsin, where MGE is an active participant in community efforts to preserve the area's extraordinary quality of life. We offer free, on-site parking and are located near biking trails and bus stops. Many employees enjoy the use of our many on-site EV charging stations.

AA/EOE-Minorities/Females/Gender Identity/Sexual Orientation/Disabled/Vets

  • Customer Account Representative

    19 hours ago

    Madison, United States MADISON GAS & ELECTRIC CO Full time

    JOB REQUIREMENTS: Job Description: Purpose and Use: Under general supervision, positions in this classification are responsible for ensuring accurate and timely billing and maintenance of residential and commercial accounts by processing orders, preparing billings, monitoring/controlling revenue activities, and updating meter information. Incumbents may...

  • customer Service Representatives

    1 day ago

    Madison, United States Kelly Full time

    Think the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly® is looking for a Customer Service Representative to work at a premier company in Madison, WI. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community. Pay $21 Hours: 8am -...

  • Account Representative

    3 weeks ago

    Madison, United States Daniel Piazza Agency - American Family Insurance Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryOpportunity for advancementPaid time offTraining & development401(k) matchingFlexible scheduleJob SummaryThe Account Representative role is a sales role that will market, prospect, and cross-sale American Family Insurance products in all product lines. Maintains effective...

  • Inside Sales

    1 month ago

    Madison, United States AlphaGraphics of Madison-US470 Full time

    Job DescriptionJob DescriptionInside Sales / Account Representative AlphaGraphics-Madison, a rapid-response printing company, seeks a highly motivated and experienced print Account Rep.  Join our fast-paced, growth-oriented company specializing in offset and digital printing, high-speed color and B&W copying, graphic design, large-format printing, and...

  • Customer Care Representative

    6 days ago

    Madison, United States Spherion Full time

    We are looking for a Customer Care Representative available to start immediately for a leading optical equipment manufacturer with 30+ years in the industry! As a Customer Care Representative, you will answer internal and external customer inquiries via phone and email, resolving issues within department standards and goals.Must have at least 1 year of...

  • Customer Care Representative

    3 days ago

    Madison, Wisconsin, United States Spherion Full time

    We are looking for a Customer Care Representative available to start immediately for a medical equipment manufacturer. As a Customer Care Representative, you will answer internal and external customer inquiries via phone and email, resolving issues within department standards and goals.Must have at least 1 year of customer service...

  • Customer Care Representative

    6 days ago

    Madison, Wisconsin, United States Spherion Full time

    We are looking for a Customer Care Representative available to start immediately for a leading optical equipment manufacturer with 30+ years in the industry As a Customer Care Representative, you will answer internal and external customer inquiries via phone and email, resolving issues within department standards and goals.Must have at least 1 year of...

  • Customer Care Representative

    4 days ago

    Madison, United States Spherion Full time

    We are looking for a Customer Care Representative available to start immediately for a medical equipment manufacturer. As a Customer Care Representative, you will answer internal and external customer inquiries via phone and email, resolving issues within department standards and goals.Must have at least 1 year of customer service...

  • Customer Service Representative

    1 week ago

    Madison, United States Pine Hall Brick Full time

    Job Type Temporary Description Excellent opportunity for a professional and experienced customer service representative. This position demands excellent customer service and communication skills, the ability to explain and sell the company's products and services and the ability to meet and exceed company goals. Work as part of the team to make PHB easy to...

  • Customer Service Representative

    1 week ago

    Madison, United States PINE HALL BRICK COMPANY INC Full time

    Job DescriptionJob DescriptionDescription:Excellent opportunity for a professional and experienced customer service representative. This position demands excellent customer service and communication skills, the ability to explain and sell the company's products and services and the ability to meet and exceed company goals. Work as part of the team to...

  • MSO Account Representative

    7 days ago

    Madison, United States Dover Corporation Full time

    Part of Dover Corporation's Engineered Systems segment, Vehicle Service Group (VSG) is a strong, diverse and dynamic global leader in the vehicle service industry. VSG comprises 13 major vehicle lifting, wheel service, diagnostic and collision repair brands: Rotary Lift®, Chief®, Forward®, Direct-Lift®, Ravaglioli, Hanmecson®, Revolution®, Elektron,...

  • MSO Account Representative

    6 days ago

    Madison, Wisconsin, United States Dover Corporation Full time

    Part of Dover Corporation's Engineered Systems segment, Vehicle Service Group (VSG) is a strong, diverse and dynamic global leader in the vehicle service industry. VSG comprises 13 major vehicle lifting, wheel service, diagnostic and collision repair brands: Rotary Lift, Chief, Forward, Direct-Lift, Ravaglioli, Hanmecson, Revolution, Elektron, Blitz, Nogra,...

  • MSO Account Representative

    5 days ago

    Madison, United States Vehicle Service Group Full time

    Part of Dover Corporation's Engineered Systems segment, Vehicle Service Group (VSG) is a strong, diverse and dynamic global leader in the vehicle service industry. VSG comprises 13 major vehicle lifting, wheel service, diagnostic and collision repair brands: Rotary Lift, Chief, Forward, Direct-Lift, Ravaglioli, Hanmecson, Revolution, Elektron, Blitz, Nogra,...

  • Customer Care Representative

    6 days ago

    Madison, United States Spherion Full time

    We are looking for a Customer Care Representative available to start immediately for a leading optical equipment manufacturer with 30+ years in the industry! As a Customer Care Representative, you will answer internal and external customer inquiries via phone and email, resolving issues within department standards and goals. Must have at least 1 year of...

  • Customer Care Representative

    24 hours ago

    Madison, United States Spherion Full time

    We are looking for a Customer Care Representative available to start immediately for a medical equipment manufacturer. As a Customer Care Representative, you will answer internal and external customer inquiries via phone and email, resolving issues within department standards and goals. Must have at least 1 year of customer service experience. Highlights: ...

  • MSO Account Representative

    6 days ago

    Madison, United States Dover Corporation Full time

    Part of Dover Corporation’s Engineered Systems segment, Vehicle Service Group (VSG) is a strong, diverse and dynamic global leader in the vehicle service industry. VSG comprises 13 major vehicle lifting, wheel service, diagnostic and collision repair brands: Rotary Lift®, Chief®, Forward®, Direct-Lift®, Ravaglioli, Hanmecson®, Revolution®, Elektron,...

  • customer Service Representatives

    11 hours ago

    Madison, United States Kelly Services, Inc. Full time

    Think the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly is looking for a Customer Service Representative to work at a premier company in Madison, WI. Let us help you grow at work and dis Customer Service Representative, Customer Service, Representative, Retail, Staffing, Service

  • Customer Service Representative

    2 weeks ago

    Madison, United States Wolters Kluwer N.V. Full time

    Deliver prompt and professional service to our customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications. Provide consultative customer service; help to determine customer goals, compliance challenges, and bus Customer Service, Customer Service Representative, Representative, Business, Technology, Retail

  • Customer Service Representative

    6 days ago

    Madison, United States Toppers Pizza Full time

    Customer Service Representative Summary Title:Customer Service RepresentativeID:Madison E CSR 2122Location:Madison , WI - EastsideDescription **Pay: 14-15/hr $500 Hiring Bonus** Toppers Pizza is committed to creating a diverse work environment and is proud to be an equal opportunity employer. Toppers recruits, employs, trains, compensates and promotes...

  • Customer Service Representative

    1 week ago

    Madison, United States Wolters Kluwer Full time

    Hybrid position out of the Madison, WI office. We are currently seeking a dynamic Customer Service Representative to join our growing teams across the country. CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to...