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MSO Account Representative

4 months ago

Madison, Wisconsin, United States Dover Corporation Full time

Part of Dover Corporation's Engineered Systems segment, Vehicle Service Group (VSG) is a strong, diverse and dynamic global leader in the vehicle service industry. VSG comprises 13 major vehicle lifting, wheel service, diagnostic and collision repair brands: Rotary Lift, Chief, Forward, Direct-Lift, Ravaglioli, Hanmecson, Revolution, Elektron, Blitz, Nogra, Butler, Space and Sirio.


SUMMARY: Responsibilities include developing long-term relationships with a portfolio of MSO customers, connecting with key business executives and stakeholders. The MSO Account Representative will be the liaison between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer expectations. Assist in the management and development of MSO customer accounts to initiate and maintain favorable relationships. Responsible for meeting the operational needs of assigned MSO customers.

  • Assist the primary point of contact and build long-term relationships with customers.
  • Develop and maintain a trusted advisor relationship with MSO accounts, customer stakeholders and executive sponsors.
  • Ensure the timely and successful delivery of our solutions to meet or exceed customer expectations.
  • Assist in forecasting and tracking MSO account metrics.
  • Identify and communicate account sales opportunities as well as sales obstacles.
  • Demonstrate ability to communicate, present and influence all levels of the organization.
  • Deliver client-focused solutions based on customer's needs.
  • Manage multiple projects at a time while paying strict attention to detail.
  • Must be self-motivated.
  • Build natural relationships with integrity, reliability and maturity.
  • Ability to prioritize competing tasks.
  • Must have excellent verbal and written communication skills.
  • Assist in the management of the day-to-day tactical MSO account activities.
  • Assist in management our data subscription business by ensuring system compliance to maintain database integrity.
  • Assist in making outbound sales calls to renew subscription customers whose subscription has expired.
  • Assist in the management of the Salesforce interface with the subscription master to ensure information accuracy and integrity.

Key Dover Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

    • Analytical - Synthesizes complex or diverse information, Designs workflows and procedures.
    • Accountability: Accepts responsibility and accountability for both the strategic planning and the successful implementation of all projects/programs/duties as outlined in this job description.
    • Demonstrates a sound balance between quality and quantity of work while maintaining a sense of urgency toward completion.
    • Continuous Improvement & Problem Solving - Identifies and resolves problems in a timely manner. Performs root-cause analysis and implements viable, permanent solutions to global issues. Uses technical/analytical abilities to ensure existing work practices are the most efficient and cost effective possible.
    • Cultural Awareness - Demonstrates awareness and sensitivity to global cultural differences. Works comfortably in a myriad of environments. Promotes and supports corporate diversity initiatives.
    • Change Management - Develops workable implementation plans; Builds commitment and overcomes resistance.
    • Delegation - Sets expectations and monitors delegated activities.
    • Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Adapts strategy to changing conditions.
    • Ethics & Work Standards - Maintains the highest ethical and work standards, while promoting the same attributes in subordinates, business partners, and vendors.


Job Specifications:

  • Education and Experience: College graduate with bachelor's degree in business administration or engineering preferred. 5 or more years in an account management environment with limited travel. Must be able to handle a wide range of tasks, see an opportunity and develop it. Must be able to educate and motivate field sales organization, as well as all internal personnel to realize goals.
  • Communication Skills: Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write proposals using original or innovative techniques or style.
  • Computer Skills: To perform this job successfully, an individual should have knowledge of Oracle and PRMS or related business systems software; Thorough understanding of Microsoft Project and Microsoft Office Suite is required. Knowledge of is required.
  • Effective Administrative Skills: Attention to detail, time management and organizational skills, and the ability to multi-task.
  • Travel: Must be willing to travel as needed.

The above description represents a general synopsis of the principal functions of the job and should not be construed as a comprehensive listing of all requirements that may be inherent in the job.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex,

sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.