care coordinator

4 weeks ago

Glendale, California, United States Comprehensive Community Health Centers Full time
CARE COORDINATOR JOB SUMMARY

Care Coordinator will coordinate care for patients through outreach, the authorization process, follow up, scheduling of appointments, and health education.

CARE COORDINATOR ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Support telephonic outreach to patients.
  • Generate reports from multiple systems.
  • Work assigned cases (outreach to patients, educate patients, coordinate services, schedule patient visits etc.).
  • Answer incoming calls.
  • Understand the requirements of the caller and provide precise information, triage appropriately.
  • Use questioning and listening skills that support effective telephone communication.
  • Use an effective approach to handle special telephone tasks like call transfers, taking/sending messages, call interruptions, holds, and unintentional disconnects.
  • Understand the impact of attitude in handling calls professionally.
  • Be courteous and conscientious of call queue at all times.
  • Support excellent customer service philosophy.
  • Schedule new patient and follow up visit appropriately.
  • Submit and/or follow-up on authorizations.
  • Eligibility verification and reconciliation.
  • Coordinate with clinic and clinical staff as needed.
  • Stays in compliance with all HIPAA regulations.
  • Good understanding of medical terminology.
  • Maintain daily, positive communication with other departments.
  • Encourage a cooperative, team approach to interdepartmental workflow.
  • Assist other departments as appropriate.
  • Attend meetings as required.
  • Perform other duties, as assigned.
Requirements

CARE COORDINATOR EDUCATION, TRAINING AND EXPERIENCE
  • Medical Assistant Certificate preferred, or equivalent experience
  • High School Diploma or GED.
  • Minimum of 3-5 years of experience in a medical office setting.
  • Must be bilingual in Armenian
CARE COORDINATOR PAY RATE: $21/hr

CARE COORDINATOR BENEFITS:
  • Medical, Dental and Vision - 100% paid by Employer
  • Life Insurance and Accidental Dismemberment - 100% paid by Employer
  • Paid Holidays
  • Paid Time Off
  • 401K
  • 401K Matching
  • Flexible Spending Account
  • Fringe
  • Supplemental Insurance
CARE COORDINATOR PHYSICAL DEMANDS

Position requires prolonged sitting at a computer, some bending, lifting, stooping and stretching. Good eye-hand coordination and manual dexterity sufficient to operate a computer keyboard, photocopy machine, telephone, and other office equipment is also required. Employee must have normal range of hearing and eyesight.

NOTE: The essential job functions for this position include, but may not be limited to those listed in this job description. Employees hired for this position must be able to perform the essential functions of this job without imposing significant risk of substantial harm to the health or safety of themselves or others.

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