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Order Management Representative

3 months ago

Cerritos, United States Golden Star Technology Full time

The primary responsibility for the Order Management Representative position is to enable a positive customer experience through the execution of the order fulfillment process. Key activities include understanding and responding to the customer needs, processing orders, and order management.

Job Requirements:

  • Process customer orders with suppliers and distributors
  • Review orders for compliance including pricing, terms, and delivery
  • Manage backlog and open order reports in GST's system or customer portals
  • Track, review, and follow up on quote log and open order activities
  • Process and follow up on RMA's
  • Follow up with customers in a timely manner
  • Identify and assess customers' needs to achieve high customer satisfaction
  • Manage tactical day-to-day customer inquiries
  • Assist sales team's efforts to respond, process, and document customer RFQ's
  • Support order management
  • Perform other customer service or business requirements.
Qualifications:
  • High school diploma or equivalent; college degree preferred
  • Two years of prior experience in business and/or sales
  • Exceptional critical thinking skills, independent thinker and great team player
  • Attention to detail
  • Prior experience in data extraction and price quote preparation
  • Proficient with Microsoft Office Suite such as Word, Excel, Outlook and PowerPoint
  • Ability to deal with a rapid paced/multitasking fast growth environment is a must
  • Strong communication, documentation and presentation skills with a rigorous customer service attitude is required
  • Ability to remain flexible and can shift and adjust priorities quickly and efficiently
Compensation & Benefits:
  • Medical/Dental/Vision
  • 401K Plan
  • Vacation
  • Company Perks