Service Dispatcher

2 months ago

Salt Lake City, United States HOJ Innovations Full time

HOJ Forklift is currently seeking outstanding candidates for a Service Dispatcher. The Service Dispatcher is responsible for scheduling and dispatching service technicians, taking incoming customer calls, and providing clerical support activities. This individual will act as primary liaison with customers to schedule their forklift maintenance and repairs, and their general equipment needs. Customer interaction, communicating with the Field Technicians, and coordinating job priorities will be an everyday occurrence. The successful candidate will have dispatch and scheduling experience and must have outstanding customer service skills.

About Us:

HOJ Forklift is a full-service forklift dealer that provides top quality material handling equipment across the Intermountain West. HOJ Forklift is an integral part of a fast-growing material handling and engineering company, HOJ Innovations. Known as the intermountain leader in material handling services, HOJ Innovations provides total warehouse solutions from custom engineering, design fabrication, installation, sales, rentals, and a full-service maintenance department. Offering multiple product lines, a top-rated service department, and an exclusive parts dealership, HOJ has been providing value and the best-in class service to our customers for over 60 years.

We are a very team oriented and customer driven company culture. As HOJ continues to grow and extend the boundaries of modern material handling and logistics, one thing that has remained the same is our passion for providing the most rigorous and creative design solutions, backed up by exceptional customer service and friendly, caring people. We work hard together and when you are here, you feel like family. To find out more about our company and what we do, visit our websites at www.hoj.net. We look forward to hearing from you

SERVICE DISPATCHER ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Takes incoming calls from customers to address questions, problems, or requests for service
  • Generates work order documents and dispatches field service technicians
  • Schedules personnel, materials, and equipment based on project needs, skill sets, and availability
  • Monitor Service Tech progress and adjust schedules as service requests come in to maximize efficiency and customer repair responsiveness
  • Records and maintains files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information
  • Plan and coordinate implementation of maintenance contracts
  • Coordinates service resources by connecting open jobs with parts ordered and received
  • Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests
  • Maintain communication to promote the concept of "total quality" customer service
  • Performs other duties as assigned

Required Skills & Qualifications:

  • Must have stellar customer service skills in person and/or over the phone, providing a professional, customer-focused service
  • Excellent verbal and written communication skills
  • Must be organized with the ability to multi-task and prioritize daily interruptions
  • Ability to learn industry specific software
  • Proficient knowledge of Word, Excel, Outlook, and Windows
  • Ability to work independently as well as with a diverse group of people

Education & Experience:

  • Education: High School Diploma/GED required
  • Previous experience in the material handling equipment industry, especially with dispatch and customer service strongly preferred
  • Previous dispatch/scheduling experience preferred
  • Relevant knowledge of warehousing/distribution and material handling systems is a plus

Benefits:

We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. Some of the employee benefits include:

  • Top Industry Pay
  • Comprehensive total compensation program plus option to earn year-end profit-sharing bonuses.
  • Paid Holidays and Paid Time Off.
  • Excellent insurance benefits including medical, dental, vision, life, and short-term disability.
  • Generous employer dollar match to HSA and 401k Retirement Accounts.
  • Dedicated to a military friendly environment (Veterans are highly encouraged to apply.)
  • Company-wide commitment to promoting a strong work/life balance.

Our culture is built on the belief that every team member has a real, personal impact – on our people, our customers, and our world. You won’t find a better place to continue your career than at HOJ Innovations.

Job Type: Full-Time

Typical Work Schedule: M-F 7:00 am – 4:00 pm

Work Authorization: United States (Required)

We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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