![Integral Services Company](https://media.trabajo.org/img/noimg.jpg)
Senior IT Service Desk Engineer
4 weeks ago
Senior IT Service Desk Engineer
Location: Vienna, VA
Clearance: Active TS/SCI
Integral Federal is actively looking to hire a Senior IT Service Desk Engineer – TS/SCI to support a government client located in Vienna, VA. The overall scope of this work will be to provide hands on technically capable computer and system expertise including troubleshooting of incidents within the SCIF and for the overall agency.Due to the secure nature of this government agency, all candidates must be U.S. citizens and hold an active Department of Defense TOP SECRET clearance with SCI Eligibility.
ResponsibilitiesResponsibilities include maintaining and managing the IT infrastructure and operational needs of the customer including hardware and software issues, desktops, peripherals, and end user issues.
This successful candidate will be responsible for the following:• Apply advanced understanding of desktop hardware, including deployment procedures, peripheral management and software installation methods.• Identify and resolve complex technical issues related to desktop / remote hardware and software issues.• Troubleshoot and provide support to a COTS heavy software environment with emphasis on non-standard configuration issues.• Research and collaborate in resolving issues associated with proprietary applications spanning interface with an infrastructure team.• Follow a standard template / SOP for Active Directory / Exchange artifact life cycles.• Experience working with Issue Tracking software (e.g. HEAT, Remedy, etc.)• Apply strong knowledge of software deployment through SCCM tools.• Exhibit a strong Client and Team based attitude in all circumstances inclusive of closed loop communications with end users for issue resolution.• Be able to meet and maintain Service Level Agreements (SLA) for the Service Desk environment.Responsibilities:Requires project management skills to independently organize work, track progress and execute tasks in an Agile manner. Team member shall be flexible in working across IT disciplines and closely coordinate with the IT Service Desk Project Manager to meet end-user requirements and troubleshooting problems when resourcing requires such assistance.This team will provide overall agency support, and provide support for building out the IT infrastructure for the new SCIF.
After the SCIF equipment is completed, common tasks may include:• Provide desktop support for users on PCs• Provide Executive Staff Support• Provide Video (zoom, WebEx, teams) and On-site Conferencing Support• Assist end users with remote access (Citrix)• Configure and install new equipment as necessary• Maintain vendor relationships in hardware, software and telecom areas• Assist with research for new acquisitions• Assist with development of knowledge articles and standard operating procedures• Collaborate with other IT team members on large projects• Image and Configure new PCs• Process and track warranty repairs• Troubleshoot printers, copiers, and scanning systems• Troubleshoot and setup video conferencing equipment• Assist with user desk phone (Avaya) configuration and maintenance• Assist with user mobile phone (iOS, Intune) configuration and maintenance
QualificationsRequired:
• 5+ years of relevant work experience and Bachelor’s degree or certification in IT related field• Prior IT Operations support experience with a blend of application, hardware, and networking support, including providing support via phone• Windows OS Support Experience• Apple iOS Support Experience• PowerShell Experience• Knowledgeable in Microsoft Office 365, Microsoft Intune, Active Directory, Exchange• Printer Administration Experience• Strong customer service orientation, A positive attitude in interactions with employees is required• Excellent interpersonal and communications skills• Attention to detail in setting up equipment including cable management• General IT Support Experience• Organizational skills in managing multiple projects/tasks• High levels of maturity and professionalism; giving, receiving and responding to feedback effectively
Preferred:
• Relevant certifications such as Azure, Security +
Company OverviewIntegral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.
Integral is headquartered in Tysons Corner, VA and serves clients throughout the country.
We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal
Our package also includes:
· Medical, Dental & Vision Insurance
· Flexible Spending Accounts
· Short-Term and Long-Term Disability Insurance
· Life Insurance
· Paid Time Off & Holidays
· Earned Bonuses & Awards
· Professional Training Reimbursement
· Paid Parking
· Employee Assistance Program
Integral is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military/veteran status, physical or mental disability, or any other protected class.
-
Senior Data Engineer
20 hours ago
Vienna, Virginia, United States General Dynamics Information Technology Full timeAbout the RoleWe are seeking a highly skilled Senior Data Engineer to join our team at General Dynamics Information Technology. As a Senior Data Engineer, you will play a critical role in designing, developing, and maintaining large-scale data systems and architectures.Key ResponsibilitiesDesign and develop complex data flows and pipelines using NiFi,...
-
Senior Data Engineer
16 hours ago
Vienna, Virginia, United States General Dynamics Information Technology Full timeAbout the RoleWe are seeking a highly skilled Senior Data Engineer to join our team at General Dynamics Information Technology. As a Senior Data Engineer, you will play a critical role in designing, developing, and maintaining large-scale data systems and infrastructure.Key ResponsibilitiesDesign and develop complex data flows and pipelines using...
-
Pega Senior System Architect
4 weeks ago
Vienna, United States ALTA IT Services, LLC Full timeALTA IT Services is a wholly owned subsidiary of System One, a leading provider of specialized workforce solutions and integrated services. ALTA is an established leader in IT Staffing and Services, for both government and commercial enterprises across the United States, specializing in Program & Project Management, Application Development, Cybersecurity,...
-
Pega Senior System Architect
4 weeks ago
Vienna, United States ALTA IT Services, LLC Full timeALTA IT Services is a wholly owned subsidiary of System One, a leading provider of specialized workforce solutions and integrated services. ALTA is an established leader in IT Staffing and Services, for both government and commercial enterprises across the United States, specializing in Program & Project Management, Application Development, Cybersecurity,...
-
Senior Cybersecurity Engineer
2 months ago
Vienna, United States Zen Strategics LLC Full timeJob DescriptionJob DescriptionDescription:About Zen: Own your opportunity to work with a client-focused agile small business. Make an impact by advancing our government organizations charged with keeping our country safe, prosperous, and secure. Zen Strategics, LLC is a cleared, minority-owned SBA 8(a) specialized consulting firm, offering innovative...
-
Senior Cybersecurity Engineer
1 month ago
Vienna, United States Zen Strategics LLC Full timeJob DescriptionJob DescriptionDescription:About Zen: Own your opportunity to work with a client-focused agile small business. Make an impact by advancing our government organizations charged with keeping our country safe, prosperous, and secure. Zen Strategics, LLC is a cleared, minority-owned SBA 8(a) specialized consulting firm, offering innovative...
-
Vienna, Virginia, United States IT Concepts Full timeJob OverviewFounded in 2003, IT Concepts is driven by core values such as customer-centricity, teamwork, innovation, and integrity. Our culture promotes adaptability, continuous learning, and improvement, ensuring we work collaboratively to achieve our goals and positively impact our communities.We are currently seeking a Senior Technical Recruiter with a...
-
Senior Systems Engineer
3 days ago
Vienna, Virginia, United States M.C. Dean, Inc. Full timePosition Overview:As a Senior Systems Engineer, you will collaborate with a dynamic team dedicated to the design, implementation, operation, and maintenance of robust hardware and virtualized infrastructures. Your role will be pivotal in ensuring that our solutions align with stakeholder requirements, industry standards, and performance benchmarks.Key...
-
Senior Hydraulic Systems Engineer
3 days ago
Vienna, Virginia, United States INFRASTRUCTURE CONSULTING & ENGINEERING Full timeJob SummaryThe Senior Hydraulic Systems Engineer will work closely with Project Managers to complete drainage aspects of traditional design-big-build and alternative delivery infrastructure projects. Key responsibilities include:Performing hydrologic & hydraulic modeling, scour analysis, highway drainage design, and stormwater managementReviewing documents...
-
Senior Electrical Engineer
2 weeks ago
Vienna, United States bard, rao and athanas consulting engineers Full timeFounded in 1975, BR+A Consulting Engineers maintains a total staff of 400 employees located at our main office in Boston and branch offices in New York City, NY; Philadelphia, PA; Vienna, VA (Washington, DC); Coral Gables, FL (Miami); Chicago, IL; St. Louis, MO; Tampa, FL; Charlotte, NC and Charleston, SC. BR+A provides state-of-the-art integrated and...
-
Senior Electrical Engineer
4 weeks ago
Vienna, United States Bard, Rao and Athanas Consulting Engineers Full timeFounded in 1975, BR+A Consulting Engineers maintains a total staff of 400 employees located at our main office in Boston and branch offices in New York City, NY; Philadelphia, PA; Vienna, VA (Washington, DC); Coral Gables, FL (Miami); Chicago, IL; St. Louis, MO; Tampa, FL; Charlotte, NC and Charleston, SC. BR+A provides state-of-the-art integrated and...
-
Senior Electrical Engineer
1 month ago
Vienna, United States Bard, Rao and Athanas Consulting Engineers Full timeFounded in 1975, BR+A Consulting Engineers maintains a total staff of 400 employees located at our main office in Boston and branch offices in New York City, NY; Philadelphia, PA; Vienna, VA (Washington, DC); Coral Gables, FL (Miami); Chicago, IL; St. Louis, MO; Tampa, FL; Charlotte, NC and Charleston, SC. BR+A provides state-of-the-art integrated and...
-
Senior Electrical Engineer
3 weeks ago
Vienna, United States Bard, Rao and Athanas Consulting Engineers Full timeFounded in 1975, BR+A Consulting Engineers maintains a total staff of 400 employees located at our main office in Boston and branch offices in New York City, NY; Philadelphia, PA; Vienna, VA (Washington, DC); Coral Gables, FL (Miami); Chicago, IL; St. Louis, MO; Tampa, FL; Charlotte, NC and Charleston, SC. BR+A provides state-of-the-art integrated and...
-
Senior Electrical Engineer
1 month ago
Vienna, United States Bard, Rao and Athanas Consulting Engineers Full timeFounded in 1975, BR+A Consulting Engineers maintains a total staff of 400 employees located at our main office in Boston and branch offices in New York City, NY; Philadelphia, PA; Vienna, VA (Washington, DC); Coral Gables, FL (Miami); Chicago, IL; St. Louis, MO; Tampa, FL; Charlotte, NC and Charleston, SC. BR+A provides state-of-the-art integrated and...
-
Senior Electrical Engineer
3 months ago
Vienna, United States BR+A Consulting Engineers Full timeFounded in 1975, BR+A Consulting Engineers maintains a total staff of 400 employees located at our main office in Boston and branch offices in New York City, NY; Philadelphia, PA; Vienna, VA (Washington, DC); Coral Gables, FL (Miami); Chicago, IL; St. Louis, MO; Tampa, FL; Charlotte, NC and Charleston, SC. BR+A provides state-of-the-art integrated and...
-
Service Desk Shift 1 Manager
15 hours ago
Vienna, Virginia, United States Kadiak, LLC Full timeJob SummaryKadiak, LLC, a Koniag Government Services company, is seeking an experienced Service Desk Shift 1 Leader to support our government customer in a dynamic and challenging environment.Key ResponsibilitiesManage Daily Operations: Oversee the daily activities of the service desk, ensuring seamless execution of tasks and efficient resolution of customer...
-
Senior Mechanical Engineer
3 days ago
Vienna, Virginia, United States Jobot Full timeMechanical Engineer - (Government Projects) - Competitive Salary, Bonus, Benefits, Work/Life BalanceThis Jobot Job is hosted by: Tony BarhoumAbout Us:We are a distinguished multidisciplinary engineering firm with over 45 years of experience in delivering comprehensive mechanical, electrical, and plumbing engineering solutions. Our clientele includes...
-
Senior SIEM Engineer
3 weeks ago
Vienna, United States Zen Strategics LLC Full timeJob DescriptionJob DescriptionDescription:About Zen:Own your opportunity to work with a client-focused agile small business. Make an impact by advancing our government organizations charged with keeping our country safe, prosperous, and secure. Zen Strategics, LLC is a cleared, minority-owned SBA 8(a) specialized consulting firm, offering innovative...
-
Senior Mechanical Engineer
3 months ago
Vienna, United States BR+A Consulting Engineers Full timeFounded in 1975, BR+A Consulting Engineers maintains a total staff of over 500 employees located at our main office in Boston and branch offices in New York City, NY; Philadelphia, PA; Washington, DC; Miami, FL; Chicago, IL; St. Louis, MO; Tampa, FL, Charlotte, NC and Charleston, SC. BR+A provides state-of-the-art integrated and coordinated mechanical,...
-
Senior Mechanical Engineer
3 months ago
Vienna, United States BR+A Consulting Engineers Full timeFounded in 1975, BR+A Consulting Engineers maintains a total staff of over 500 employees located at our main office in Boston and branch offices in New York City, NY; Philadelphia, PA; Washington, DC; Miami, FL; Chicago, IL; St. Louis, MO; Tampa, FL, Charlotte, NC and Charleston, SC. BR+A provides state-of-the-art integrated and coordinated mechanical,...