Support Team Lead

4 weeks ago


New York, United States Bounteous Full time

Bounteous x Accolite makes the future faster for the world's most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership.

Bounteous x Accolite brings together 5000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers. Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win.

Responsibilities:

A hands-on team lead is required to provide oversight and leadership in several Marquee applications

Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams. Serve as point of escalation for support issues.

Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.

Manage escalations and incidents - directing the team and updating stakeholders. Able to 'dive in' to resolve issues.

Managing staff schedules and vacation planning

Strong and confident communicator

Engage with Stakeholders to assess needs and provide monthly reporting

Ensure team are following standard processes and monitoring performance.

Providing mentorship and guidance to junior team members to ensure successful resolution of issues

Continuously improve processes and systems to increase reliability and reduce risk.

Influence and suggest improvements on roadmap for enhancing Marquee client experience.

Key criteria:

Must have a proved record of team leadership in a support environment.

Must have working knowledge and experience with Python OR Java, debugging API calls working with UIs.

Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.

Able to dive in and pick up issues and solve them or to coordinate the response and follow to resolution.

AWS knowledge is an advantage.

Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence up to senior levels.

We invite you to stay connected with us by subscribing to our monthly job openings alert here.

Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you're missing some of the above), we encourage you to apply.

Bounteous x Accolite is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous x Accolite. Bounteous x Accolite does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.

In addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions. Our Team Member Networks celebrate communities of color, life as a working parent or caregiver, the 2SLGBTQIA+ community, wellbeing, and more. Regardless of your respective identity, there are various avenues we involve team members in the Bounteous x Accolite community.

Bounteous x Accolite is willing to sponsor eligible candidates for employment visas.


  • IT OMS Team Lead

    7 days ago


    New York, United States Corps Team Full time

    Posted: 12/02/2024 Employment Type: Contract Industry: Retail/Consumer Goods & Services Job Number: 17247 Field of Expertise: Information Technology Remote Friendly: Hybrid Work ScheduleJob DescriptionOur client, a retail chain of home improvement and agriculture stores, is seeking an IT OMS Team Lead for a 12+ month contract position in Brentwood, TN. This...

  • IT OMS Team Lead

    7 days ago


    New York, United States Corps Team Full time

    Posted: 12/02/2024 Employment Type: Contract Industry: Retail/Consumer Goods & Services Job Number: 17247 Field of Expertise: Information Technology Remote Friendly: Hybrid Work ScheduleJob DescriptionOur client, a retail chain of home improvement and agriculture stores, is seeking an IT OMS Team Lead for a 12+ month contract position in Brentwood, TN. This...

  • IT Support Team Lead

    22 hours ago


    New York, New York, United States SeatGeek Full time

    The RoleWe are seeking an experienced IT professional to lead our HelpDesk team in delivering seamless support to our distributed workforce. As the HelpDesk Operations Manager, you will spearhead automation initiatives, build scalable processes, and drive user experience across hybrid teams.Innovate & Automate: Develop and implement process automation to...


  • New York, New York, United States NYC Health + Hospitals Full time

    About the RoleThis key leadership position requires a strong background in IT infrastructure management, with a focus on delivering exceptional service to end-users. The successful candidate will lead a team of technical professionals, overseeing the maintenance and support of desktop infrastructure, including hardware, software, and peripherals.Key...


  • New York, New York, United States Manhattan Lead Full time

    Job DescriptionWe are seeking an experienced EPA Lead Paint Inspector or Risk Assessor to join our team in the NYC area. As a member of our team, you will be responsible for performing testing and inspections in the field, working closely with staff members to ensure accurate results and effective communication.Responsibilities:Field Testing and Inspections:...

  • Lead Paint Inspector

    3 weeks ago


    New York, New York, United States Manhattan Lead Full time

    Job OverviewWe are seeking a skilled EPA Lead Paint Inspector to join our team in the NYC area.Key Responsibilities:Punctuality and reliabilityEffective communication with staff membersAble to travel within NYC for work assignmentsExcellent organizational and time management skillsFamiliarity with computer softwareQualifications and Skills:EPA...


  • New York, New York, United States The Center for Family Support Full time

    Caregiver Lead - Residential ServicesThe Center for Family Support is seeking a compassionate and experienced caregiver lead to join our team. As a key member of our staff, you will be responsible for providing leadership and supervision to our caregivers, ensuring the highest level of care and support for our consumers. Your responsibilities will include...


  • New York, New York, United States Forrest Solutions Full time

    Job OverviewAs a key member of our team, you will play a vital role in ensuring seamless meeting experiences for our clients. With your expertise in coordination and facilitation, you will be responsible for scheduling meetings, arranging resources, and providing technical support to ensure that our teams collaborate effectively.Key Responsibilities:Meeting...


  • New York, New York, United States AJ Culinary Team Inc Full time

    Culinary Team Lead OpportunityAJ Culinary Team Inc is looking for a Senior Culinary Team Lead to join our dynamic team and drive business success.The ideal candidate will have extensive experience in QSR management, strong leadership skills, and a passion for delivering exceptional customer experiences.The estimated annual salary for this role is $70,000 -...


  • New York, New York, United States Manhattan Lead Full time

    Job OverviewWe are seeking an experienced EPA Lead Paint Inspector or Risk Assessor to join our team in the NYC area. The ideal candidate will have a strong work ethic, excellent communication skills, and the ability to travel within the city.Key Responsibilities:Punctual and reliable attendanceEffective communication with staff membersAbility to operate XRF...

  • Support Team Lead

    3 days ago


    New York, New York, United States Beacon Hill Full time

    About the OpportunityBeacon Hill is seeking a highly skilled Executive Assistant to join our team. As a key member of our leadership team, you will provide critical support to our Co-CEO and play a vital role in driving business success.This is an excellent opportunity to leverage your expertise and take your career to the next level. With a competitive...


  • New York, United States Merge API Full time

    Job DescriptionJob DescriptionAt Merge, we revolutionize the way B2B companies integrate, offering one API to add hundreds of integrations to our customers' product.We handle the full integrations lifecycle — from an easy initial build taking just weeks, to providing integration observability tools ensuring customer delight, and fully owning the...


  • New York, New York, United States Galileo Full time

    About the RoleWe are searching for a seasoned support team leader to manage our Patient Support team as we scale. You will be responsible for empowering your team to deliver exceptional patient care, partnering with internal stakeholders to optimize processes, and driving accountability against performance goals.Key responsibilities will include:Leading a...

  • Support Team Lead

    7 days ago


    New York, United States Bounteous Full time

    Bounteous x Accolite makes the future faster for the world's most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership.Bounteous x Accolite brings together 5000+ employees spanning North America,...


  • New York, New York, United States Synack Full time

    About the RoleThis Senior Customer Support Operations Lead position plays a crucial role in overseeing the team responsible for delivering exceptional support to customers and internal stakeholders while ensuring the smooth operation of our support processes. Key responsibilities include leading and developing high-performing teams, conducting training...

  • Support Team Lead

    3 weeks ago


    New Caney, Texas, United States Calzada Limited Full time

    About the Role:We are currently seeking a Support Team Lead to join our team at Calzada Limited. As a Support Team Lead, you will play a key role in ensuring that our customers receive exceptional service and support. You will be responsible for resolving complex customer support issues, participating in strategic planning for the development of the customer...


  • New York, New York, United States Lead Advisor Full time

    About the RoleThis is an ideal position for an individual who enjoys working in a fast-paced environment and is eager to learn and grow with our organization.You will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional service to our clients.If you are a motivated and detail-oriented individual...


  • New York, New York, United States HealthCare Support Full time

    Job OverviewHealthCare Support, a leading healthcare organization in The Bronx, seeks an experienced Manager of Care Delivery to lead a team of community nurses.Key ResponsibilitiesOversee daily operations, manage staffing and resources, and ensure regulatory compliance.Coordinate patient care, handle documentation, and conduct investigations as...


  • New York, United States FirstService Residential Full time

    Job Overview: The Community Support Services Team Lead is responsible for the management and oversight of the Community Support Services (CSS) team. The role directly supports the company mission, objectives and goals, and is responsible for the oversight of property management central support services. Your Responsibilities: The job duties listed are...


  • New York, United States FSR Full time

    DescriptionJob Overview:The Community Support Services Team Lead is responsible for the management and oversight of the Community Support Services (CSS) team. The role directly supports the company mission, objectives, and goals, and is responsible for the oversight of property management central support services.Your Responsibilities:Lead operation and...