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Customer Support Associate

3 months ago

Henderson, United States First Legal Network LLC Full time
Position Summary:

Our Customer Service Associates assist with daily duties such as corresponding with our clients via telephone and email, order review, handling of client concerns, providing status on subpoenaed documents and working with other members of the First Legal team to meet client needs.

Essential Duties and Responsibilities:
  • Assist CSR with client communications as it pertains to orders (i.e., fees, film breakdowns, authorizations, no records, etc.)
  • Provide invoice review and clarification to clients
  • Handle field agent calls or emails
  • Research, update, correct "location information" (custodian of records)
  • Make expediting calls to locations to obtain records
  • Make expediting calls to clients to update the status of an order
  • Take incoming expediting calls, CSR calls, and return all inquiries regarding orders
  • Follow-up on all CSR emails daily
  • Handle escalations from both custodians of records and clients
  • Assist with training as needed
Job Qualifications:
  • Experience in legal industry is welcomed but not required
  • Applicant must have a passion for good customer service
  • The ability to "Think outside of the box" is a must
  • Experience with working remotely is plus but no required
  • Bilingual is desired but not required
  • Experience with Microsoft office programs
Schedule/Locations:
  • Schedule: Monday-Friday 8:00am-4:30pm or 9:00am-5:30pm
  • Remote - CA or NV


About First Legal:

We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.

First Legal is the first truly comprehensive File Thru Trial™ solutions firm. With over 17 offices across the United States, First Legal has been serving thousands of law firms and corporations for more than 30 years across our six divisions - Court & Process, Depositions, Discovery, Records, Digital and Investigations. Our success comes through our company culture of innovation and trust, commitment to quality service, and depth of industry knowledge. Our mission is to be the most dependable and trusted business partner for our clients by serving every aspect of the litigation workflow. First Legal partners with our clients on a national basis to achieve the most efficient litigation solutions for the betterment of our clients.