IT Network/Desktop Technician

2 months ago


New Orleans, United States New Orleans Ernest N. Morial Convention Center Full time
MAJOR ACCOUNTABILITIES include the following. Other duties may be assigned.

Answer service calls in a courteous and professional manner to solicit favorable responses and experiences in dealing with MCCNO staff.
  • Handle support calls and coordinate issues with the Desktop Support Team escalating to next Tier as appropriate.
  • Respond to service calls as an assurance that desktop support is here to serve all end users, while exhibiting a team disposition.
  • Clarify PC-related issues, software errors and answer general questions so that end users feel informed and able to perform their duties.
Manage service tickets in an organized manner to ensure accuracy.
  • Provide service and usage reports as requested.
  • Properly document all service tickets.
Diagnose end user hardware conflicts and provide solutions to remedy the issues.
  • Perform software installations/upgrades.
  • Troubleshoot printer problems, security-related concerns, networking and connectivity issues, device driver selection and installations.
Provide PC and peripheral parts requirements, acquisition support and installations satisfying end user computing needs.
  • Provide research and recommendations for improvements and opportunities.
  • Maintain equipment inventory records/equipment replacement schedule.
  • Perform other server non-OS services such as Activity Directory, Email, user accounts and permissions.
  • Provide support in other Helpdesk activities as required.

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