Outreach, Retention, and Student Success Professional

Outreach, Retention, and Student Success Professional

Job no: 544195
Work type: Staff
Location: Sacramento
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, On-site (work in-person at business location)

Working Title: Outreach, Retention, Student Success Professional

Classification Title: SSP II

Posting Details

Priority Application Deadline: Sunday, December 1st @ 11:55pm PST (Posting will remain open until filled)

Position Summary

Under the general guidance of the department chairs, the SSP II will support student success efforts for the undergraduate and graduate disciplinary programs and for university general education and graduation requirements. In this capacity, the incumbent will facilitate, support, and collaborate with faculty to:

• Develop and implement a variety of student outreach, recruitment, retention, orientation, and community building activities and programming.

• Embed student success into curriculum and pedagogical development, program assessment, and program strategic planning initiatives.

• Develop and implement strategies to promote student recruitment and retention, outreach to the community and pipeline institutions and alumni, and contribute to departmental strategic planning for student and program success.
Additionally, under the general guidance of the department chairs, the SSP II will:

• Provide guidance on and interpretation of academic success policies, procedures, and resources available to departments and students.

• Contribute to building the culture of ongoing development and enhancement of the departments' programs by providing insight, feedback, and recommendations based on student needs, relevant data, and trends in the field.

• Communicate students' needs effectively and provide insight, feedback, and recommendations to advance their academic success.

• Conduct research, generate reports and analyses to assess student needs, track progress, and inform decision-making processes.
In these ways, the incumbent serves as the in-house professional to provide guidance and to facilitate student success, retention, and graduation efforts for the departments' undergraduate and graduate programs.

FLSA: Exempt (Not eligible for overtime compensation)

Anticipated Hiring Range: $4841 per month - $5150 per month

CSU Classification Salary Range: $4,841 per month - $6,884 per month

Best-in-class Benefits: Click here to learn more

CSU Total Compensation: Click here to learn more

Salary Grade/Range: 1

Recruitment Type: Regular (Probationary)

Time Base: Full-Time

Work Hours: Monday - Friday, 8:00am - 5:00pm. Occasional evenings and weekends will be required.

Department Information

The Mendocino Administrative Support Hub supports three robust academic departments in the College of Arts & Letters, Communications, Philosophy and Humanities and Religious Studies. These programs offer comprehensive explorations in communication processes, public relations, journalism and film; fundamental inquiries into human knowledge, ethics, and reasoning; and interdisciplinary studies of world cultures through literature, history, philosophy, and religious studies. These departments foster critical thinking and with the support of faculty and staff, prepares students for success in an inclusive society by exploring their own sense of purpose, and engage communities as creative thinkers.

https://www.csus.edu/college/arts-letters/

Minimum Qualifications

Knowledge and Abilities:
Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior. Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multi-sexed and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other
program or service areas.

Possession of these knowledge and abilities typically is demonstrated through the Experience requirements
below.
Experience:
Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master's degree in a job-related field may be substituted for one year of the professional experience.
Education:
Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Required Qualifications

1. Demonstrated ability to maintain a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community.

2. Demonstrated history of and commitment to building and maintaining a respectful and professional work environment.
3. Direct student service experience in an educational setting.
4. Experience with recruitment, retention, and outreach in the educational setting.
5. Experience working with students from various ethnic and socioeconomic backgrounds, including under served students.
6. Experience with implementing academic and student success priorities, practices, policies, procedures.
7. Demonstrated ability to understand, interpret and analyze moderately complex rules, regulations and procedures pertaining to student success.
8. Demonstrated ability to manage front line contacts with a variety of campus and community individuals requiring problem solving and effective interpersonal skills.
9. Demonstrated ability to collect, compile, analyze and evaluate data, write and review reports..
10. Demonstrated ability to continually analyze program strengths and challenges and offer recommendations for improvement.
11. Excellent verbal and written communication skills and a demonstrated ability to communicate effectively with faculty, staff and students in diverse educational and community environments.
12. Demonstrated ability to independently prioritize, plan and organize work in a fast-paced environment with established processes and timelines.
13. Demonstrated ability to work collaboratively while providing leadership and guidance to others.
Conditions of Employment:
Ability to successfully pass a background check.

Preferred Qualifications

14. Experience working in student services or academic support roles, preferably within a humanities or liberal arts program.
15. Bachelor's degree in one of the humanities disciplines, or equivalent.
16. Flexible schedule and ability to travel locally, as needed.
17. Familiarity working with institutional record/data systems/software (e.g., EAB, PeopleSoft, Tableau, Canvas, etc.).
18. Working knowledge of CSU General Education & Graduation Requirements, graduate and undergraduate university learning outcomes, curriculum standards, transcript evaluation.

19.Working knowledge in curriculum standards, transcript evaluation, and/or academic writing processes and assessment.

Documents Needed to Apply

Resume, cover letter, and diversity statement.

Diversity Statement: Sac State holds diversity, equity, and inclusion (DEI) in its core values. Please share how you would implement DEI in this position, especially working with current and future students, and how these values have impacted your past work experiences (400 words or less).

Failure to upload required documentation may result in disqualification.

About Sacramento State

Sacramento State is located in the heart of California's capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the "Farm-to-Fork Capital," is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission:

"As California's capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement." As the regional hub of higher education, Sacramento State is dedicated to learning and student success; teaching, research, scholarship and creative activity; justice, diversity, equity and inclusion; resource development and sustainability; dedicated community engagement, and wellness and safety.

As evidenced by the values embedded in our Hornet Honor Code, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.

To learn more about why you should join the Hornet Family, please visit the Why Sac State? page.

Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.

It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html.

The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request from the Office of Clery Compliance & Training by emailing clery@csus.edu.

Under the Clery Act, this position may be designated as a Campus Security Authority (CSA) depending upon the role on campus and/or job duties. If this position is identified by the Director of Clery Compliance & Training as a CSA position, you will be notified via email and will be assigned the appropriate training in CSU Learn.

Background Check Disclaimer

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.

COVID19 Vaccination Policy

Effective May 2023, per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.

Out of State Employment

Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Eligibility Verification

Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa).

Note to Applicants:

Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.

Advertised: Nov 15 2024 Pacific Standard Time
Applications close:

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