Student Success Coach
23 hours ago
Campus is on a mission to accelerate the talent of tomorrow and reimagine what college can (and should) be. The problem is clear: college costs have skyrocketed, but outcomes haven't. Traditional college hasn't kept up with the aspirations of today's students-and they can't afford to wait.
At Campus, we've built a two-year, accredited college where students learn from top professors at universities like Princeton, Stanford, and Howard, in live, online classes. Our students graduate with in-demand business and AI skills-ready to launch their careers or transfer to top four-year universities. Our unique approach is grounded in a pioneering technology platform and a heavily-researched student success model that offers students dedicated advisors and on-demand tutoring and coaching. We were also named one of Fast Company's Most Innovative Companies of 2024.
We're backed by an exceptional investor team that believes deeply in our vision for the future of education, including General Catalyst, Founders Fund, Bloomberg Beta, 8VC, Rethink Education, Sam Altman, Jason Citron, Shaquille O'Neal, and others.
The world has changed. Higher ed needs to catch up, and we're leading the way - come join us
About the Team
On the Student Success Team our goal is to provide comprehensive support to ensure students achieve their academic and personal goals. This team is composed of Student Success Coaches who work directly with a cohort of students from the moment they enroll to graduation. The Coach serves as the student's primary point of contact for academic planning, one-on-one support, and resource recommendations. Coaches are also very involved in our programming events like orientation, graduation, and academic programs.
About the Role
We are seeking a Student Success Coach who is passionate about disrupting the educational space and helping students reach their full potential. This role requires a proactive and solution-oriented individual who will foster student engagement from enrollment through graduation. As a vital link between students and internal teams, you will optimize processes to improve the student experience and sustain active involvement in our innovative online programs.
You're excited about this opportunity because you will...
- Motivate students & help them find their purpose: Assist students in designing their life plans and achieving their goals
- Champion students' journeys from enrollment to graduation: Manage an active portfolio of up to 150 students from enrollment to graduation. Closely monitor their progress, and intervene as necessary to prevent disengagement and dropouts. Serve as the primary point of contact, regularly meeting with students to proactively address their needs and challenges
- Elevate the student experience through collaboration & coordination: Collaborate closely with the Admissions department and other internal teams to ensure seamless process integration and frequent communication, thereby enhancing the overall student experience
- Safeguard students' success through risk management: Identify and mitigate potential risks to students' academic and personal success, providing timely referrals for those at risk
- Get involved with the community: Engage in and promote events that enhance the Campus community and encourage student participation
- You have a Bachelor's degree in Psychology, Business Administration, or a related field
- You have exceptional interpersonal and communication skills that will inspire and motivate students
- You're self-motivated with a talent for identifying improvements and initiating projects
- You're flexible and have the ability to adapt in a dynamic, fast-paced environment
- You're technically proficient and have experience working in G-suite, excel and powerpoint.
- You have strong problem-solving skills, you're resilient, and a visionary thinker
- You have effective coaching abilities that include teamwork, empathy, active listening, and conflict resolution
What you'll get:
- A compensation package that includes a base salary + opportunity for equity grants.
- Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location.
- Medical Insurance + free Dental and Vision Insurance
- 401(k) match
- "Take what you need" PTO + several paid holidays
- Social events - happy hours, birthday celebrations, holiday parties, & more
- Opportunity to make an impact - you'll be an integral player in bringing our vision to life
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