IT & Entertainment Specialist

2 weeks ago

Davenport, United States Villatel Full time
Description

Villatel is seeking a skilled and enthusiastic Technology & Entertainment Specialist to manage the day-to-day maintenance, upkeep, and inspection of our diverse technology and entertainment products. This role encompasses a wide range of equipment, including TVs, movie theatres, gaming systems, golf simulators, bowling alleys, and arcade games. The Specialist will also provide support related to Wi-Fi, smart home technology, and other tech-related issues for our team, guests, and owners.

Responsibilities

Daily Management and Maintenance:
• Oversee day-to-day operations and upkeep of all technology and entertainment systems across our communities, including arcade games, smart home technologies, and other amenities.
• Install, maintain, and repair mechanical and circuitry components for all entertainment and arcade systems.

Inventory and Procurement:
• Maintain accurate inventory of all entertainment amenities. Procure replacements and new items such as Wi-Fi systems, arcade games, and smart home technologies.
• Handle part orders and acquisition for items outside of warranty coverage.

Preventative Maintenance and Safety:
• Implement and manage preventative maintenance measures for all arcade and technology amenities.
• Conduct quality assurance checks to ensure safety and functionality of all equipment.
• Develop and maintain safety Standard Operating Procedures (SOPs) for all entertainment offerings.

Warranty Management:
• Manage and track warranties for all technology and entertainment amenities, including parts, full replacements, and warranty request statuses.

Vendor Relations:
• Maintain and build strong relationships with current and new vendors.
• Request updates, follow through on pending items, and manage vendor communications professionally.

Work Order Management:
• Collaborate with dispatch to address outstanding items from previous days and effectively manage the current day's work orders.
• Schedule and prioritize daily work order tasks efficiently.

Documentation and Reporting:
• Document all completed repairs and service orders in the work order/ticket system, including detailed descriptions and photographs.
• Report any missing or damaged items in homes immediately, following established protocols.

Internal Support:
• Provide tech support to internal team members, including phone setup, Wi-Fi troubleshooting, and printer issues.
• Communicate any guest issues or feedback to the management team to ensure timely and appropriate actions.

Technology Research and Suggestions:
• Stay updated with the latest technology trends and advancements.
• Research and provide recommendations to the management team for potential upgrades and improvements.

Compliance and Security:
• Adhere to and ensure compliance with all security procedures.
• Be prepared to work extra shifts or hours as needed and assist in other departments as required.

Travel:
• Routine travel throughout the Greater Orlando area is required to manage and service various locations.

Qualifications

• Three plus years of experience supporting an internal team with IT helpdesk issues and/or arcade amenities support and maintenance. Hospitality experience preferred.
• Technically agile, able to quickly understand and learn new platforms and tools.
• Exceptional project management, organizational and writing skills.
• Ability to multi-task, prioritize and organize work to meet deadlines and multiple requests effectively.
• Personable, respectful, and enjoyable to work with; able to engage effectively with others.
• Level-headed and able to remain calm during maintenance emergencies.
• Flexible schedule with availability to work weekends and cover overnight on-call shifts as needed.
• Ability to frequently carry heavy equipment and supplies of more than 30 lbs.
• Must be able to perform physical tasks such as climbing, bending, crouching, walking, standing, and kneeling.

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