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Information Technology Support Specialist

3 months ago

Commack, United States Heatherwood Full time

Role Description

For more than 70 years, Heatherwood has been committed to building upscale residential rental communities, commercial properties, and luxury urban spaces. Our commitment to quality constructions, striking designs, and providing exemplary service, makes us one of the most highly regarded leaders in the industry. At Heatherwood, we believe our employees are our greatest resource in working towards a successful future, that's why we invest in employee development and promotion from within. Additionally, we offer a competitive benefits package including health & dental, and vision insurance, 401(k), and paid PTO.

The Information Technology Support Specialist provides professional IT service and support to associates of Heatherwood as part of a small, in-house team. This individual is the primary resource for all support requests and escalates issues as needed. The ideal candidate brings positive, proactive enthusiasm for helping people and solving problems.

Role Responsibilities:

  • 80% of the time spent will be resolving and documenting technical issues in support tickets via phone, email, and in-person.
  • Coordinate vendors to perform work at our properties and follow up.
  • Order, configure, and deploy workstations.
  • Provide employee onboarding and offboarding support.
  • Create and update documentation with known solutions to common issues.

Requirements

  • Minimum one-year work experience in a professional IT services environment.
  • Strong social and written communication skills.
  • Proven ability to prioritize and multitask.
  • Willingness to learn and collaborate with IT team.
  • Provide own transportation to and corporate office and Heatherwood properties.

Preferred Technical Experience:

  • Helpdesk system administration
  • Microsoft Windows, Office, and M365 experience.
  • Azure, Entra ID
  • Printer setup and configuration
  • VOIP Systems
  • Remote control support tools
  • Apple MDM, iOS