Process Improvement Manager

4 weeks ago

French Camp, United States Health Plan San Joaquin Full time

The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.

We are hiring a Process Improvement Manager to join our team

Must reside in California - Remote position.

What You Will Be Doing:

The Process Improvement Manager will provide support, guidance, and leadership of process improvement initiatives within the Project Management Office (PMO) and the overall organization. They will partner with project managers and business stakeholders to develop, execute, and maintain process improvement practices and to drive improvements in project initiation, planning, execution, and monitoring. They will deliver coaching and training on continuous improvement/lean/agile principles, concepts, and tools to the organization. They will use these concepts/tools, facilitate team decisions, manage teamwork, resolve team conflict, and share their knowledge of continuous improvement. This position will require strong organizational and project management skills to ensure improvements have been fully executed.

Our Vision:

Continuously improve the health of our community.

Our Mission:

We provide healthcare value and advance wellness through community partnerships.

Essential Functions:

  1. Develops best practices on project management policies, procedures, processes, tools, and standards, and ensures their dissemination and understanding among stakeholders.
  2. Prepare and conduct training, coaching, and mentoring of continuous improvement principles, concepts, behaviors, and tools that enhance the existing culture to one of continuous improvement at all levels of the organization.
  3. Document, create, evaluate, and maintain procedures and standard work instructions for the PMO and business processes.
  4. Choose and apply appropriate continuous improvement tools in a way that will improve business efficiency, capacity, and process reliability.
  5. Utilize strong organizational and project management skills, including the ability to be flexible, adaptable, and change priorities and direction as needed, allowing for optimum effectiveness and ensure improvements have been fully executed.
  6. Prioritize improvement opportunities where applicable and based on the needs of the organization.
  7. Establish, communicate, and reinforce best practices agreed upon.
  8. Maintain a positive work atmosphere by acting and communicating in collaborative manner with project managers, project teams, stakeholders, and management.
  9. Identifies areas for project improvement and incorporates them into future projects.
  10. Aligns projects and process improvements efforts with health plan strategies and priorities.
  11. Provides proactive guidance to project teams outside of the PMO.


What You Bring:

Knowledge, Skills, Abilities and Competencies

Required
  • Knowledge of and ability to apply the principles and best practices of project management, including project lifecycle, scope definition and management, planning and scheduling, monitoring, communication cycles, managing project teams and risk management.
  • Knowledge of the healthcare and managed care industry, its products, services, and major business processes.
  • Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
  • Must possess strong decision-making skills and the ability to lead a project with minimal supervision.
  • Makes good and timely decisions that keep the organization moving forward.
  • Sees ahead to future possibilities and translates them into breakthrough strategies.
  • Consistently achieves results, even under tough circumstances.
  • Secures and deploys resources effectively and efficiently; organizes people and resources to solve problems and identify process improvement opportunities.
  • Strong assessment and analytical skills, with ability to determine key issues, develop effective actions plans and implement successful conclusions.
  • Strong interpersonal skills, including the ability to initiate, establish and maintain effective working relationships with individuals at all levels both inside and outside of HPSJ.
  • Strong oral and written communication skills, with the ability to communicate data and information professionally, effectively, persuasively and on a timely basis, both orally and in writing to diverse individuals and groups inside and outside of the organization.
  • Strong presentation skills, including the ability to tailor presentations to a specific audience, and address and interact with large groups.
  • Strong collaboration skills, with demonstrated ability to create and foster a collaborative work environment, maintain effective, high-performance teams, and organize people and resources to solve problems and identify opportunities.
  • Operates effectively, even when things are not certain, or the way forward is not clear.
  • Intermediate skills in Word, Excel, PowerPoint, and MS Project.
  • Ability to speak and be understood in English.
  • Ability to handle confidential information with appropriate discretion.
What You Have:

Education and Experience

Required

Bachelor's Degree; and

At least three years' experience in a healthcare environment, which includes experience in cross-functional/disciplinary project management and project leadership and

Previous experience improving business workflows and processes and

Previous experience in a healthcare environment with a strong focus on continuous improvement/agile/lean initiatives or

Equivalent combination of education and experience.

Licenses, Certifications

Required

Valid California driver license and reliable transportation or, the ability to obtain transportation on demand in the counties served by HPSJ if prohibited from getting a driver license due to a medically documented disability.

Preferred

Certified in Project Management, i.e., PMP.

Certified in Agile/Scrum

Certified in Lean Six Sigma

What You Will Get:

HPSJ Perks:
  • Competitive salary
  • Robust and affordable health/dental/vision with choices in providers
  • Generous paid time off (starting at 3 weeks of PTO, 4 paid floating holidays including employee's birthday, and 9 paid holidays)
  • CalPERS retirement pension program, automatic employer-paid retirements contributions, in addition to voluntary defined contribution plan
  • Two flexible spending accounts (FSAs)
  • Employer-Paid Term Life and AD&D Insurance
  • Employer-Paid Disability Insurance
  • Employer-Paid Life Assistance Program
  • Health Advocacy
  • Supplemental medical, legal, identity theft protection
  • Access to exclusive discount mall
  • Education and training reimbursement in addition to employer-paid elective learning courses.
  • A chance to work for an organization that is mission-driven - our members and community are at the core of everything we do.
  • A shorter commute - if you're commuting from the Central Valley to the Bay Area.
  • Visibility and variety - you have a chance to work with people at all levels of the organization, and work on diverse projects.


We are an equal opportunity employer and diversity is one of our core values. We believe that differences including race, ethnicity, gender, sexual orientation, and other characteristics, will help us create a strong organization that is sensitive to the needs of those we serve. Employment decisions are made on the basis of qualifications and merit.

HPSJ provides equal employment opportunities to employees and applicants for employment and prohibits discrimination based on color, race, gender (including gender identity and gender expression), religion (including religious dress and grooming practices), marital status, registered domestic partner status, age, national origin (including language use) or ancestry, physical or mental disability, medical condition (including cancer and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information, sexual orientation, military or veteran status, political affiliation or any other characteristic made unlawful by applicable Federal, State or local laws. It also prohibits unlawful discrimination based on the perception that anyone has these characteristics or is associated with anyone who has or is perceived to have these characteristics.

Important Notice: This job description is not a contract between HPSJ and the employee performing the job. The duties listed in the job description may be changed at the discretion of HPSJ, and HPSJ may request the employee to perform duties that are not listed on the job description.

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