Service Writer

2 weeks ago

Mt Airy, United States National Guard Employment Network Full time
Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

The combination of our experience, culture, and focus on customer service has resulted in James River Equipment becoming one of the most distinguished and widely respected John Deere dealers in the country. Our steady growth in service, rentals, parts, and sales is a direct reflection of the loyalty of our customers and our increase in the variety of products we offer.

** Current schedule is Monday- Friday day shift with rotating Saturday morning coverage every few weeks.

As a Service Writer, your more typical responsibilities will include:
  • Complete customer service authorizations.
  • Provide cost estimates or quotations as required.
  • Ensure the customer has sufficient credit for the work authorized - make payment arrangements as required.
  • Identify all repair needs.
  • Communicate estimated job start time and completion date - update completion date as necessary.
  • Solicit additional service work identified by technician's inspection and found during repair of the equipment.
  • Assign SPG's or estimated repair times to work order segments.
  • Supervise technicians and manage service jobs.
  • Approve technician's service report and perform final inspection of the machine.
  • Review invoice with customer prior to closing work order.
  • Invoice customer, internal, and warranty work.
Requirements include:
  • High School diploma or equivalent experience. 1-3 or more years of experience as a service writer or advisor in a related industry.
  • Outstanding interpersonal and customer service skills.
  • Strong technical background.
  • Strong communication skills.
  • Ability to multi-task and follow up with customers.
  • Knowledge on Service Department Operations and heavy equipment technology is strongly preferred
Physical Demands
  • Physical Effort: Service Writers frequently do inspections on the machines which does require some physical demands on a daily basis. They must be able to move on/under machines to perform inspections. They often have to lift objects weighing up to 50 pounds unassisted. There will be occasions where service writers must visit agriculture/construction sites where there is irregular terrain and loose-footing areas.
  • Working Conditions: As a Service Writer, you must frequently visit the service and repair shop to perform many of your tasks and duties. Within the shop, there are hazardous working conditions. There is risk of exposure to dirt, grease, fumes, cuts, bruises, strains, loud noises, etc. To combat these potential dangers and risk hazards, Service Writers must follow strict safety procedures, proper equipment safety, and PPE while in hazardous areas.
  • Travel: Little to none.

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