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CXO Pay TV Command Center Analyst
2 months ago
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and GenMobile.
Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.
Job Duties and ResponsibilitiesKey Responsibilities:
- Will be responsible for interval level reporting through out the day
- Will be responsible for daily summaries of call volume/aux/any channel issues/outliers
- Observe and report real time agent outliers
- Observe and report real time channel issues for Dish TV
- Troubleshoot and schedule MVDDS sites for maintenance
- Ad hock reporting and requests when needed
Skills, Experience and Requirements
Education and Experience:
- Bachelor's degree and two years of related experience; or five-plus years of related experience and training; or equivalent combination of education and experience
Skills and Qualifications:
- Familiar with GSuite products
- SQL experience
- Previous Workforce Management experience (real-time or scheduling preferably)
- WFM software experience (preferrably Calabrio Teleopti)
- Prior Amazon Connect experience
- Familiar with Tableau
Salary Ranges
Compensation: $27.02/Hour - $38.70/Hour
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
