Support Specialist
3 weeks ago
Disguise sits at the heart of the most inspiring live and virtual experiences in the world, leading the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events.
The Support Specialist plays a vital role in the Customer Success team structure at Disguise. Our customers include industry leaders in film, television and broadcast, live events, virtual production, and interactive experiences. They are producing the most interesting, groundbreaking visual experiences with Disguise hardware and software as a core component, and the Customer Success team is here to make sure they succeed.
In this position, you will be exposed to the full breadth of technology needed to create a successful show, and a thorough knowledge of both 3rd party components and Disguise hardware and software is a must. We want you to be a highly motivated and positive person looking to push yourself and the team to offer industry-leading levels of support and customer success.
We will invest in you and your ability to learn, pushing you to grow and expand in the role and the company. You will be surrounded by an experienced team that can help you develop and improve. Disguise is passionate about providing industry-leading customer success around the world.
What You Will Do:
- Own Tier 2 support cases and communicate with the customer to resolve issues
- Assist support and other internal teams with reproduction of complex cases
- Write and share knowledge via customer focussed articles
- Manage Return Merchandise Authorizations (RMAs) for faulty hardware
- Interact with members of the team and clients via Slack, Service Cloud, email and phone to aid in support for all Disguise product ranges
- Prioritize incoming support cases, and escalate critical cases
- Aid other departments and support technicians with on-site client visits
- Work with Development & QA teams for feedback and logging of software issues
- Prepare Disguise hardware for use both internally and externally
- Continually learn and expand your knowledge in areas that you are passionate about and improve the level of support you can deliver
- Be online to provide support for your region one weekend in every 4-6 weeks, followed by a 4 day weekend within the following two weeks
- Experience with Disguise media servers (or other media servers) is a must
- Experience working in one of the following industries: live events, theater, video production, film production, virtual production, or television production/broadcast
- Experience troubleshooting complex systems
- Experience in a client facing role
- Experience with computer networking, infrastructure, hardware, and software
- You will have excellent attention to detail, to enable you to log processes and capture data accurately
- You will have clear communication, both verbal and written, to interact with both customers and the internal teams at disguise
- You will have excellent time management skills and the ability to move from project to project while under multiple deadlines
- You will enjoy problem solving with a curious and inquisitive mind, to investigate a technical issue and get to the heart of the problem
- You will be collaborative, working with the support team to resolve complex issues, as well as knowledge share
- You will have the ability to remain calm under pressure when dealing with complex time critical issues
- You will be a self motivated person, able to managing changing priorities and work with a global customer base
- You will have a zest for learning and knowledge, learning yourself as well as teaching others
- You will be passionate to expand your knowledge
- You will have the resilience to keep experimenting
Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle. We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches.
Disguise's Emmy award-winning ecosystem of software and hardware is revolutionising every sector of the entertainment industry. With visual experience software, seamless end-to-end workflows, proven premium hardware and a Cloud suite of applications for global collaboration, we empower the biggest real-time, 3D productions around.
Disguise services offer a 24/7 global support system to meet any customer need ranging from essential technical service and online learning all the way to end-to-end creative and technical services from our creative and build team, Meptik. Working with Disney, Snapchat, Netflix, ESPN, U2 at the Sphere, the Burj Khalifa, U2 and Beyonce, Disguise is the number one partner delivering the next dimension of entertainment.
To discover the next dimension of entertainment at Disguise, check out our showreel.
Don't Disguise your differences.
Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere.
Our values
- Honest. We are real with ourselves and our clients and share our ideas with openness and transparency.
- Evolutionary. We innovate using our user's ever-changing needs so our technology remains ahead-of-the-game.
- Fearless. We take the best path, not the easiest, and innovate where it's right, not where it's simplest.
- Resilience. We don't give up until we find the right solution, even if it means going outside our remit.
- Belong. We create an environment where everyone feels like they belong and is empowered to do their best work.
- We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include:
- Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory
- Hybrid working between home and our offices (dependent on role and location)
- Mental health and wellbeing support - subscription to the Calm app, weekly desk-yoga, mental health first-aid buddies, employee assistance programmes
- Gig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries
- Belonging policies - including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning
- Training, coaching & mentoring
-
Client Support Manager
2 months ago
Los Angeles, United States Specialist Direct Full timeAbout Specialist DirectFounded in 2015, Specialist Direct (SDI) is the number one, fastest growing organ transplant telehealth company in the US. Our award-winning, cloud-based diagnostic solutions have been instrumental in improving organ utilization and increasing organ placements. With a national network of top specialists, SDI delivers more accurate...
-
Client Support Manager
1 month ago
los angeles, United States Specialist Direct Full timeAbout Specialist DirectFounded in 2015, Specialist Direct (SDI) is the number one, fastest growing organ transplant telehealth company in the US. Our award-winning, cloud-based diagnostic solutions have been instrumental in improving organ utilization and increasing organ placements. With a national network of top specialists, SDI delivers more accurate...
-
Client Support Manager
2 months ago
los angeles, United States Specialist Direct Full timeAbout Specialist DirectFounded in 2015, Specialist Direct (SDI) is the number one, fastest growing organ transplant telehealth company in the US. Our award-winning, cloud-based diagnostic solutions have been instrumental in improving organ utilization and increasing organ placements. With a national network of top specialists, SDI delivers more accurate...
-
Legal Support Specialist
3 weeks ago
los angeles, United States Express Network, A Legal Support Network Co. Full timeCompany DescriptionJoin the exciting world of Express Network, a Legal Support Network Co.! We're the friendly faces behind comprehensive legal support services for top-notch law firms in California and beyond. Whether it’s Court Services, Service of Process, Messenger, Unlawful Detainer, Collection, or Imaging Solutions, we've got it all covered. As a...
-
Legal Support Specialist
3 weeks ago
los angeles, United States Express Network, A Legal Support Network Co. Full timeCompany DescriptionJoin the exciting world of Express Network, a Legal Support Network Co.! We're the friendly faces behind comprehensive legal support services for top-notch law firms in California and beyond. Whether it’s Court Services, Service of Process, Messenger, Unlawful Detainer, Collection, or Imaging Solutions, we've got it all covered. As a...
-
Legal Support Specialist
3 weeks ago
Los Angeles, United States Express Network, A Legal Support Network Co. Full timeCompany DescriptionJoin the exciting world of Express Network, a Legal Support Network Co.! We're the friendly faces behind comprehensive legal support services for top-notch law firms in California and beyond. Whether it’s Court Services, Service of Process, Messenger, Unlawful Detainer, Collection, or Imaging Solutions, we've got it all covered. As a...
-
Legal Support Specialist
3 weeks ago
Los Angeles, United States Express Network, A Legal Support Network Co. Full timeCompany DescriptionJoin the exciting world of Express Network, a Legal Support Network Co.! We're the friendly faces behind comprehensive legal support services for top-notch law firms in California and beyond. Whether it’s Court Services, Service of Process, Messenger, Unlawful Detainer, Collection, or Imaging Solutions, we've got it all covered. As a...
-
Direct Support Specialist
2 months ago
Los Angeles, United States CUSTOMIZED SUPPORT SERVICES INC Full timeJob DescriptionJob DescriptionCustomized Support Services, Inc. is a Supported Living Services agency located in in West Los Angeles, CA. We are professional, agile, professional and our goal is to provide Supported Living Services (or SLS) to help individuals with intellectual and developmental disabilities who wish or choose to live in their own homes...
-
IT Support Specialist
1 day ago
Los Angeles, United States Volunteers of America Los Angeles Full timeIT Support Specialist Location:Los Angeles, CA Job ID:2751 Salary:$35.19 - $37.04 Per Hour Area of Interest:Information Technology Division:Corporate Shift Type:Day About Us: VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non-profit human services organization committed to serving people in need,...
-
IT Support Specialist
1 month ago
Los Angeles, United States NeueHouse Full timeNeueHouse is a work and social club where creatives and though-leaders gather and connect. Our community of members align in their ambition to live a creative life, supported by an elevated experience bringing work and social together through iconic buildings, timeless design, thought-provoking cultural programming and gracious hospitality. NeueHouse: Home...
-
Healthcare Support Specialist
1 hour ago
Los Angeles, California, United States Kaiser Permanente Full timeAbout the Job">Kaiser Permanente is seeking a motivated and detail-oriented Healthcare Support Specialist to join our team in Los Angeles, California. As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and support.Job Summary">The Healthcare Support Specialist will work under the direct supervision of a...
-
Support Specialist
2 weeks ago
Los Angeles, United States Cornerstone Research Full timeLitigation Support SpecialistJob LocationsUS-CA-Los AngelesID2024-3675CategoryInformation ResourcesOverviewLITIGATION SUPPORT SPECIALIST (HYBRID - ALL US OFFICES) If you are an experienced paralegal or litigation support specialist looking for an opportunity to showcase your advanced skills, then we would like to meet with you! The Litigation Support...
-
Support Specialist
2 weeks ago
Los Angeles, United States Cornerstone Research Full timeLitigation Support SpecialistJob LocationsUS-CA-Los AngelesID2024-3675CategoryInformation ResourcesOverviewLITIGATION SUPPORT SPECIALIST (HYBRID - ALL US OFFICES) If you are an experienced paralegal or litigation support specialist looking for an opportunity to showcase your advanced skills, then we would like to meet with you! The Litigation Support...
-
Healthcare Support Specialist
1 week ago
Los Angeles, California, United States Epic Healthcare Full timeJob Title: Healthcare Support SpecialistEpic Healthcare is a leading provider of healthcare services, and we are seeking highly motivated and experienced individuals to join our team as Healthcare Support Specialists.About the Role:We are dedicated to enhancing the lives of our residents and ensuring they receive the best care and support. As a Healthcare...
-
Support Specialist
2 weeks ago
Los Angeles, United States Computrition, Inc. Full timeJob Information:POINT-OF-SALE SUPPORT SPECIALIST Jonas Software - ComputritionWest Hills, California (Hybrid)POSITIONWe are seeking a dedicated professional for the position of Point-of-Sale (POS) Support Specialist. The successful candidate will be an integral part of the Support Team in a high growth organization. This is an exciting opportunity for an...
-
Support Specialist
6 months ago
Los Angeles, United States Mathnasium Full timeT EAM S UMMARY At Mathnasium, the core of our business is built around the success of our franchisees. As such, the strategic imperative of the Support team is to help our franchisees resolve any problem that impedes the daily operation of a Mathnasium Learning Center and lead them in the right direction in accessing and understanding our systems,...
-
Administrative Support Specialist
20 hours ago
Los Angeles, California, United States HOPICS Full timeJob OverviewThis is an exciting opportunity to join HOPICS as a highly skilled and organized Administrative Support Specialist. The successful candidate will provide administrative support to senior/executive management, ensuring the smooth operation of our division.
-
Caregiver and Support Specialist
3 weeks ago
Los Angeles, California, United States Sevita Full timeSevita Job DescriptionAt Sevita, we believe every person has the right to live well and deserves a fulfilling career. As a caregiver and support specialist, you'll join a mission-driven team and create meaningful relationships with individuals who require support with intellectual and developmental disabilities. About the RoleYou'll be responsible for...
-
IT Infrastructure Support Specialist
59 minutes ago
Los Angeles, California, United States Dav-Lear Systems, Inc. Full timeJob OverviewDav-Lear Systems, Inc. is seeking a highly skilled IT Infrastructure Support Specialist to join our team at Los Angeles International Airport.
-
Audiology Support Specialist
2 weeks ago
Los Angeles, California, United States Ladgov Corporation Full timeJob DescriptionAt Ladgov Corporation, we are seeking a highly skilled Audiology Support Specialist to join our team. As an Audiology Support Specialist, you will play a vital role in providing audiology support services to our patients.Key Responsibilities:Provide hearing aid education and routine repairs to patients.Take ear mold impressions and coordinate...