Hospitality Services
3 weeks ago
Hospitality Supervisor
Employee Profile and Desired Traits
• High level emotional intelligence
• Active in team dynamics, conflict prevention/resolution, and identifying customer needs
• Cheerful attitude and servant leadership disposition
• Dedicated customer service and people oriented
• Adaptability in a fast-paced environment with ability to learn and develop hard and soft skills
• Ability to interact with men and women of all ages and maturity levels of staff/customers
Duties Responsibilities
• Assist in planning and setting up events like conferences, weddings, and meetings
• Prepare event spaces by arranging furniture, equipment, and decorations as needed
• Work with clients to understand their needs and make sure their event runs smoothly
• Provide excellent service to guests by answering questions and addressing concerns
• Help guests with check-in and check-out to ensure a great experience
• Monitor events to ensure everything runs on time and according to plan
• Coordinate with other hotel teams (catering, housekeeping, maintenance) to support events
• Find solutions to problems quickly and guest advocate
• Maintain records of event bookings, client feedback, and supplies inventory
• Maintain a clean, organized, inspected, neat, and safe work area
• Other duties or projects as assigned by SBR leadership
• Abide by policies and procedure outlined in the SBR staff handbook
Qualifications & Training
• 18 years of age or older
• Required: high school diploma/equivalent
• Preferred: Experience in hospitality and recreational field
• General computer knowledge and proficient in Word, Excel, and PowerPoint
• Strong organization and prioritization skills
• Ability to use Microsoft Teams daily for work related communication and coordination
• Be or become a registered member of Scouting America
Performance Results
• Achieves high guest satisfaction through positive feedback and surveys
• Events run smoothly and issues are resolved within an hour
• Communicates positively with guests and staff to support successful event operations
Physical Requirements
• Up to 8 hours a day of either standing, walking, hiking, and the ability to lift 50 lbs.
• Can pass the physical exam and approved for SBR height and weight requirements
Uniform
Summit staff uniform
Housing
10x12' Platform Tent; Staff Camp
Expected Weekly Hours
45 - 55
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