Front Desk Manager
2 weeks ago
Hospitality Supervisor
Employee Profile and Desired Traits● High level emotional intelligence
● Active in team dynamics, conflict prevention/resolution, and identifying customer needs
● Cheerful attitude and servant leadership disposition
● Dedicated customer service and people oriented
● Adaptability in a fast-paced environment with ability to learn and develop soft and hard skills
● Ability to interact with men and women of all ages and maturity levels of staff/customers
Duties & Responsibilities● Oversee front desk operations, reservation software, and check-in/check-out procedures
● Manage and train front desk staff to provide excellent customer service
● Schedule and delegate tasks to ensure efficiency during busy times
● Greet guests with a friendly and professional welcome
● Address guest inquiries, complaints, and requests quickly and effectively
● Follow up with guests to gather feedback and ensure satisfaction
● Manage room reservations and update property management system accurately
● Collaborate with housekeeping, maintenance, and others for seamless guest experiences
● Maintain a clean, organized, inspected, neat, and safe work area
● Other duties or projects as assigned by SBR leadership
● Abide by policies and procedure outlined in the SBR staff handbook
Qualifications & Training● 18 years of age or older
● Required: Knowledge of Microsoft Office suite. (Word, Excel, PowerPoint)
● Required: Experience in hospitality or recreational field
● Excellent verbal and written communication
● Exceptional organizational and prioritization skills, must be a self-starter
● Ability to use Microsoft Teams daily for work related communication and coordination
● Be or become a registered member of Scouting America
Performance Results● Achieves high guest satisfaction through positive feedback and surveys
● Events run smoothly and issues are resolved within an hour
● Communicates positively with guests and staff to support successful event operations
Physical Requirements● Up to 8 hours a day of either standing, walking, hiking, and the ability to lift 50 lbs.
● Can pass the physical exam and approved for SBR height and weight requirements HERE
UniformSummit staff uniform
Housing
10x12' Platform Tent; Foxtrot Base Camp
Expected Weekly Hours
45 - 55
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