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Front Desk Manager

2 months ago

Glen Jean, United States BSA Summit Group Full time
Direct Report

Hospitality Supervisor

Employee Profile and Desired Traits

● High level emotional intelligence

● Active in team dynamics, conflict prevention/resolution, and identifying customer needs

● Cheerful attitude and servant leadership disposition

● Dedicated customer service and people oriented

● Adaptability in a fast-paced environment with ability to learn and develop soft and hard skills

● Ability to interact with men and women of all ages and maturity levels of staff/customers

Duties & Responsibilities

● Oversee front desk operations, reservation software, and check-in/check-out procedures

● Manage and train front desk staff to provide excellent customer service

● Schedule and delegate tasks to ensure efficiency during busy times

● Greet guests with a friendly and professional welcome

● Address guest inquiries, complaints, and requests quickly and effectively

● Follow up with guests to gather feedback and ensure satisfaction

● Manage room reservations and update property management system accurately

● Collaborate with housekeeping, maintenance, and others for seamless guest experiences

● Maintain a clean, organized, inspected, neat, and safe work area

● Other duties or projects as assigned by SBR leadership

● Abide by policies and procedure outlined in the SBR staff handbook

Qualifications & Training

● 18 years of age or older

● Required: Knowledge of Microsoft Office suite. (Word, Excel, PowerPoint)

● Required: Experience in hospitality or recreational field

● Excellent verbal and written communication

● Exceptional organizational and prioritization skills, must be a self-starter

● Ability to use Microsoft Teams daily for work related communication and coordination

● Be or become a registered member of Scouting America

Performance Results

● Achieves high guest satisfaction through positive feedback and surveys

● Events run smoothly and issues are resolved within an hour

● Communicates positively with guests and staff to support successful event operations

Physical Requirements

● Up to 8 hours a day of either standing, walking, hiking, and the ability to lift 50 lbs.

● Can pass the physical exam and approved for SBR height and weight requirements HERE

Uniform

Summit staff uniform

Housing

10x12' Platform Tent; Foxtrot Base Camp

Expected Weekly Hours

45 - 55