Patient Service Representative 3
3 weeks ago
Community Action Partnerships of Western Nebraska (CAPWN) is a non-profit community-based health and human services organization that serves low-income, disadvantaged and those unable to meet their needs through other sources. The agency was established in 1965 and provides services to over 9,000 individuals, children and families in three main areas:
- Community Health Services: WIC, Commodity Supplemental Food, Foster Grandparents, Migrant Seasonal Head Start, and Child Development Center.
- Clinical Health Services: Primary Care, Reproductive Health, Diabetes Management, Immunizations, Migrant Health, Ryan White HIV; Behavioral Health including Counseling Services, Medication Management, Medication Assisted Treatment and Substance Use Counseling and Intensive Outpatient Services and Dental Services.
- Supportive Health Services: Family Stabilization, a Teen Outreach Program, SOAR, Youth Leadership Program, Youth Shelter and Housing Assistance Programs.
VISION
Communities where everyone has an opportunity for a successful life.
MISSION
The Mission Statement of the Community Action Partnership of Western Nebraska is to provide quality services and promote learning opportunities to improve nurture the health and well-being of Western Nebraska communities.
KEY BELIEFS
- Integrity—We treat all people with dignity and respect.
- Compassion—We believe working compassionately with people enriches all.
- Inclusion—We are inclusive and advocate for diversity.
- Collaboration—We believe working in partnerships strengthens communities; we seek mutually beneficial partnerships that advance a common mission.
- Innovation—We embrace opportunities to learn, grow and make wise choices.
• Health • Dental • Vision • Health Savings Account (HSA) • Flex Plan • 401k • Basic and Voluntary Life Insurance • Ten Paid Holidays • PTO • Extended Illness (EIB) • Employee Assistance Program • Aflac • Community Discounts • Potential for Incentive Pay
•Patient Services Representative 3
Full-Time, 12PM to 9PM Monday-Wednesday, 11AM to 8PM Thursday and 8AM to 5PM on Friday, Weekends Off
Job Title: Patient Service Representative 3
Reports To: Behavioral Health Care Manager
Areas of Responsibility: Greet and assist Health Center clients during their clinical visit assuring client satisfaction with emphasis on customer service as well as completion of all required forms and accurate, timely data entry to help assure medical chart continuity. Provide evening coverage for night classes.
Major Duties:
- Play an active role in patient services using the provider-led, team-based Patient Centered Medical Home Care Model.
- Support helping patients for all medical and behavioral health services in an efficient, effective, and courteous manner, delivered in the patient’s preferred language and supporting patient care that is “accessible, continuous, comprehensive, evidence-based, family-centered, coordinated, compassionate, and culturally effective.”
- Always treat patients in an appropriate and professional manner.
- Follow clinic procedures for optimal client care, which includes but is not limited to, scheduling; client check-in and checkout; completion of appropriate Health Center forms, data entry, scanning and attaching to electronic record; calculation and determination of sliding fee scale; calculation and collection of charges; updating of electronic schedule as to where the client is in their visit process.
- Support patient care by providing written materials in the patient’s preferred language; offer internal and community resource information to patients and their families; offer patient handbook and CAPWN brochures.
- Maintain confidentiality of Health Center client information, medical records, and communications per Health Center policies and procedures.
- Attend meetings, in-services and training as required.
- Facilitates patient requests for same-day and future appointments with all providers.
- Assists with setup of group therapy sessions.
- Maintains up-to-date contact information about commonly used community resources.
- Answering telephones, preparation of charts for next day appointments and appointment reminder calls to patients.
- Assist in receiving and posting payments for patient accounts.
- Provide desk and phone coverage during the evening activities in Behavioral Health.
- Complete end of day safety check in the evening hours includes, ensuring doors are pulled shut and locked and coffee pots are turned off etc.
- Provide clerical and administrative support for special projects as needed.
- Additional duties here:
- As a CAPWN team member, dedicate your energy to providing high quality, value-added customer service and care to our clients. Embrace the CAPWN Code of Conduct, practicing integrity, strong communication and respect for leaders and peers. Engage with the team and commit to improving and nurturing the health and well-being of the Western Nebraska Communities we serve.
- Perform other duties as assigned.
- Work requires ability to meet tight deadlines.
- Flexible work hours as needed.
- The noise level in the work environment is usually above average.
- Long periods of sitting in a chair.
- Operate office machines.
- Occasional lifting and carrying of up to twenty pounds.
- Must regularly talk, hear and have close vision ability.
Minimum Qualifications:
Grade 10:
- High School Diploma or GED required.
- Preference given to those able to communicate effectively in English and in Spanish. Applicable screening will occur for additional compensation.
- One year experience as receptionist or similar office/clerical duties preferred.
- One year computer experience in data entry and word processing required.
- Excellent customer service skills required.
- Ability to multitask in a busy environment.
- Physically and mentally able to perform required duties.
- Meet minimum qualifications above plus.
- Two years’ experience in customer service OR operation of multi-line telephone system.
Grade 12:
- Meet minimum qualifications above plus.
- Five years’ experience in customer service OR operation of multi-line telephone system.
Grade 13:
- Meet minimum qualifications above.
- Successful completion of Bilingual Medical Terminology Exam
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