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Patient Care Coordinator

2 months ago


Las Vegas, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Care Coordinator is responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment.

Schedule: Monday - Friday, 8:00AM - 5:00PM

Location: 8526 Del Webb Blvd, Las Vegas, NV

Primary Responsibilities:

  • Provide leadership, guidance, support and direction for the front office and non-clinical staff. Function as first contact for customer service issues. Resolve complex issues rarely deferring to supervisor/manager.
  • Responsible for enforcing customer service standards, billing functions to include patient check in/out process, cash handling, demographics and insurance information in IDX.
  • Oversee and monitor impanelment and call process making adjustments as needed to meet customer's expectations, mediate patient issues and manages the administrative aspect of the patient's visit, ensuring that customer service standards are met.
  • Call handling with resolutions for incoming and outgoing patients
  • Complete daily deposit. Accountable for adherence to business compliance audits criteria.
  • Assist management staff with supervisory responsibilities including, but not limited to, hiring, staff orientation and development, evaluations and disciplinary actions.
  • Accurately generate and analyze purchasing, payroll, provider productivity, impanelment, missing charges, staffing and any other management requested reports.
  • Development and oversight of efficient customer service processes including waiting room management.
  • Responsible for compliance requirements as dictated by clinic needs.
  • Functions as safety representative and completes monthly building safety inspections and submits appropriate maintenance requests as needed.

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma/GED (or higher)
  • 1+ years of experience working in a healthcare office setting
  • 1+ years of experience working with multiline phones
  • 1+ years of experience working with basic office equipment, such as faxes, scanners, copy machines, printers, etc.
  • Basic level of Microsoft Office proficiency (Excel, Outlook, Word, PowerPoint, Teams)

Preferred Qualifications:

  • 1+ years of experience working in a customer service role
  • Basic knowledge of Epic systems
  • Bilingual (English / Spanish)

Nevada Residents Only: The hourly range for Nevada residents is $16.54 to $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #red