Systems Support Associate

4 months ago

Peoria, United States Aleron Full time


Description

Acara Solutions is looking for a Systems Support Associate in the Peoria, IL Area.
If interested send resumes to Christina at Mertzc@acarasolutions.com
Essential Job Functions
  • Pre-Implementation Coordination
    1. Monitoring of individual orders through OTIS
    2. Confirm equipment orders are accurate & resolve issues with incorrect customer contact information or non-supported product
    3. Validate site is ready for implementation (device installation complete, network drops, site readiness issues, building access, etc.)
    4. Confirm customer IT contact information
    5. Contact customer IT resource and gather equipment configuration information
    6. Schedule appointment for implementation/training with Customer contact

  • Implementation Coordination and Communication
    1. Confirm that equipment delivery date is accurate
    2. Confirm appointment with IT contact prior to arriving for implementation
    3. Complete implementation and provide operator training
    4. Have customer complete/sign customer acceptance form confirming service was delivered

  • Administrative
    1. Time spent contacting customer, confirming, scheduling, and gathering information
    2. Update, post, and review OTIS notes
    3. Use of tools for role (OTIS, Microsoft Excel, Microsoft Outlook)
    4. Provide status on site completion CAF and OTIS updates

  • Workers must be able to travel if needed and expense their travel costs for reimbursement per the travel policy
Primary Duties SSA's will be trained to perform the following job duties:
  • Work with customer's information technology department to add the copier device to their network for scanning
  • Add print drivers to customer's network
  • Set-up customer's email
  • Create accounting codes
Create file pathways for scanning to network location

Job Requirements

Required Skills / Qualifications:
  • Previous technical experience in networking and printing environment
  • Working knowledge of basic PC hardware and software
  • Network devices (hubs, switches, routers)
Preferred Skills / Qualifications:
  • Able to demonstrate good organizational skills: Efficiently organizes multiple coordination assignments and prioritizes their work
  • Ability to demonstrate excellent written and verbal communication skills (including email, phone, reporting, etc.)
  • Able to demonstrate ability to interact with diverse customer population (internal and external)
  • Demonstrate ability to take responsibility for and ensure customer satisfaction (Internal and External)
  • Able to demonstrate professional problems solving/ analytical skills
  • Able to demonstrate ability to project schedule needs in order to achieve on time project completion
  • Able to demonstrate ability to handle change under pressure
  • Able to demonstrate creative and strong negotiation skills
  • Able to demonstrate competency in Microsoft Office
  • Able to demonstrate ability to work efficiently without direct supervision
  • Able to demonstrate ability to make major contributions to teams and in a team environment
  • Able to demonstrate excellent presentation skills


Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

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