Floor Manager

4 weeks ago

Newark, United States MARCUS SAMUELSSON RESTAURANT GROUP Full time

Vibe BBQ by Marcus Samuelsson is seeking a Floor Manager

The Floor Manager / Shift Supervisor is responsible for facilitating daily operations of the restaurant. You will work closely with the culinary and front of house teams to create seamless dining experiences.

Essential Functions Include:

  • Upholds the highest standards of hospitality and service constantly
  • Maintains a positive attitude to all guest inquiries, ensuring a timely resolution
  • Responds to guest comments and criticism in a constructive and positive manner, looking at such as an opportunity to build on guest satisfaction
  • Participates in neighborhood organizations to promote community awareness

Staff Management:

  • Demonstrates positive leadership characteristics
  • Provides training opportunities that educate and empower the team
  • Manages team in accordance with all company policies, procedures, and standards and local, state, and federal law as applicable
  • Ensures a safe and secure working, and dining environment for all team members and guests
  • Physically tour and visually inspect property daily to monitor property condition, cleanliness, and quality of product and service throughout the property

Qualifications:

  • Previous experience supervising a team of 10+ employees; high volume experience strongly preferred
  • Proficiency with MS Office Suite, particularly Excel
  • Leadership skills to motivate and develop staff and to ensure accomplishment of goals
  • Excellent communications and interpersonal skills

We are an Equal Opportunity Employer and treats all applicants for employment equally based upon job-related qualifications and without regard to race, sex, color, age, sexual orientation, gender identification, marital status, military or veteran status, national origin, disability, religion, political activity, or any other characteristic protected by law.

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

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