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Member Services Associate

3 months ago

Lutherville Timonium, United States Armada Solutions Full time
Summary:

This is a key position, providing white glove service to our members. The Member Services Associate serves as the face of ArmadaCare and, as such, we are seeking service and hospitality oriented individuals who can learn quickly, maintain our excellence standards, and are comfortable supporting high-profile clients.

Tasks/Responsibilities:
  • Answer questions and resolve issues based on phone calls and other member inquiries
  • Document and track contact with members
  • Educate members on our self-service options
  • Exceed our members’ service expectations
  • Exhibit flexibility when necessary to ensure customer focused quality
  • Such other duties or tasks to assist the department of organization as the supervisor may deem necessary
Skills/Requirements:
  • Proficient in MS Word, Excel, and Outlook
  • Excellent verbal and written communication skills required, as well as good command of the English language
  • Demonstrated ability to learn quickly and be adaptable
  • Professional appearance and telephone manner is essential
  • Ability to work in a fast-paced environment with demonstrated ability to handle multiple tasks
  • Ability to maintain confidentiality
  • Ability to deal with difficult people and problems
  • Ability to work well in a team environment and with a diverse group of people
Physical Demands:
  • Ability to sit for long periods of time

Probationary Period:

This role will have a three (3) month probationary period during which time management will have an opportunity to determine whether a person is able to perform all required duties of employment. Details related to job expectations and production metrics will be provided by management.

This role is primarily remote with the requirement to be in office Tuesday - Thursday during the second week of the month.
40+ hours per week. Overtime required during busy season.