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Client Services Representative
2 months ago
Position Summary:
The Member Services Associate plays a crucial role in delivering exceptional service to our clientele. As the primary point of contact for Armada Consulting, we are looking for individuals who possess a strong service orientation, can adapt swiftly, uphold our high standards, and are adept at managing relationships with esteemed clients.
Key Responsibilities:
- Respond to inquiries and resolve concerns via phone and other communication channels
- Maintain detailed records of interactions with members
- Guide members through our self-service resources
- Surpass our members' expectations for service
- Demonstrate adaptability to ensure a customer-centric approach
- Perform additional tasks as assigned by management to support departmental goals
Qualifications:
- Proficient in Microsoft Office Suite, including Word, Excel, and Outlook
- Strong verbal and written communication skills, with a solid command of the English language
- Proven ability to learn quickly and adapt to new situations
- Professional demeanor and telephone etiquette are essential
- Capacity to thrive in a fast-paced environment while managing multiple responsibilities
- Commitment to confidentiality
- Ability to handle challenging interactions with poise
- Team-oriented mindset with the ability to collaborate with a diverse group
Physical Requirements:
- Ability to remain seated for extended periods
Probationary Period:
This position includes a probationary period during which management will assess the employee's ability to fulfill the required duties. Specific expectations and performance metrics will be communicated by management.
This role is primarily remote with in-office attendance required on specific days each month. The position entails a commitment of 40+ hours per week, with potential overtime during peak periods.