IT Support Engineer

3 months ago

San Diego, United States K2 Staffing, LLC Full time
Summary

Our client is a leading Biotech Company in the San Diego, CA area and they are in need of an IT Support Engineer Level II Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

Duties & Responsibilities
  • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Provisioning and system setup for new hires.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Server administration via Active Directory, File & Print services, DNS, DHCP.
  • Install antivirus software and ensure virus definitions are up to date.
  • Server administration via Active Directory, File & Print services, DNS, DHCP.
  • Network firewall and switch administration and maintenance.
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Manage Microsoft Exchange Server
  • Telephone solutions
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
  • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • 2-3 years of experience in a client-facing environment such as sales engineering
  • Knowledge and familiarity with RMMs (i.e. Connectwise, Kaseya, etc) is a must
  • PSA (ticketing system) Experience is a must
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
  • Possesses strong organizational and time-management skills
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
  • Sales training experience is a plus
  • Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
  • CCNA or CCIE-Cisco certifications
  • CompTIA Net+ and/or CompTIA Security+
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)

Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

  • HSI Systems Integration Engineer IV

    4 weeks ago

    San Diego, California, United States Trinity IT Full time

    Trinity IT is a leading technology solutions provider, dedicated to delivering innovative IT services to the U.S. Navy. As a Human Systems Integration (HSI) Engineer IV, you will play a crucial role in supporting our UX/UI Design and Engineering project.About the JobWe are seeking an experienced HSI Engineer IV with a strong background in systems integration...

  • Engineer, Human System Integration lV

    1 month ago

    San Diego, United States Trinity IT Full time

    ENGINEER, HUMAN SYSTEMS INTEGRATION IVTypical Education: Master of Science (MS) Degree from recognized engineering curriculum. Examples include: ME / EE / IE / CSE. OR MS Degree in physical science, engineering, or mathematics that includes 24 semester hours in physical science and/or related engineering science such as mechanics, dynamics, properties of...

  • Senior Network Engineer

    3 weeks ago

    San Diego, United States IT Veterans Full time

    Senior Network Engineer San Diego, CA · Information Technology Apply Now Senior Network Engineer San Diego, CA Job Summary: IT Veterans is currently seeking a Senior Network Engineer to join our team. You must have an active TS/SCI clearance. Why Join IT Veterans? IT Veterans is a veteran-owned company that values collaboration, innovation, and...

  • Model-Based Systems Engineer with SysML Expertise

    4 weeks ago

    San Diego, California, United States Trinity IT Full time

    Job SummaryTrinity IT is seeking a skilled Model-Based System Engineer to support our UX/UI Design and Engineering project with the U.S. Navy. As a key member of our team, you will be responsible for defining system domains and developing models using model-based engineering (UML and SysML).Key Responsibilities:Perform mission analysis to support definition...

  • Model Based System Engineer Level l

    1 month ago

    San Diego, United States Trinity IT Full time

    MODEL BASED SYSTEM ENGINEER - LEVEL ITypical Education: Bachelor's Degree in engineering, operations research, or other sciences where the utilization of advanced math skills is required (e.g. business, mathematics, statistics, and probability) Typical Experience: No required professional experience Additional Guidelines: • Familiarity with Model-Based...

  • Model Based System Engineer Level lll

    1 month ago

    San Diego, United States Trinity IT Full time

    MODEL BASED SYSTEM ENGINEER - LEVEL IIITypical Education: Master's Degree in engineering, operations research, or other sciences where the utilization of advanced math skills is required (e.g. business, mathematics, statistics, and probability) Typical Experience: 10 years of professional experience performing Model Based Systems Engineering Additional...

  • Senior Systems Engineer

    1 month ago

    San Diego, United States Agile IT Full time

    Company Description Are you ready to join an exciting company that's all about making cloud magic happen? We absolutely thrive on cloud technology. If you're a fan of the latest Microsoft technologies and you're looking for a workplace where your ideas are not only welcomed but celebrated, you're in the right place. But that's not all! We're all about...

  • IT Support Engineer

    7 months ago

    San Diego, United States Vets Hired Full time

    About the job IT Support Engineer We seek self-starting and curious individuals to join our team. On our team, things work at a very fast pace! We are looking to hire an experienced IT engineer to manage our company's computer systems. IT Engineer Responsibilities and Requirements: Bachelor's degree in Computer Science or a similar field. Designing and...

  • QA Engineer

    4 days ago

    San Diego, California, United States IT Concepts Full time

    Why Work at IT Concepts:We are committed to creating an inclusive workplace where all employees are treated with dignity, respect, and fairness. Our company culture values teamwork, dedication, and excellence, and we believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge.About the Job:We...

  • Sr. Autonomy Engineer

    2 months ago

    san diego, United States Gravity IT Resources Full time

    Job Title: Sr. Autonomy EngineerLocation: San Diego, CA (Hybrid On site)Job Type: Direct HireAbout the jobOur client is a San Diego, California based AI company creating transformative core technology for the robotics industry. Our client's Robotics Platform powers the largest global fleet of the Autonomous Mobile Robots (AMRs) in operation in commercial...

  • Sr. Autonomy Engineer

    2 months ago

    san diego, United States Gravity IT Resources Full time

    Job Title: Sr. Autonomy EngineerLocation: San Diego, CA (Hybrid On site)Job Type: Direct HireAbout the jobOur client is a San Diego, California based AI company creating transformative core technology for the robotics industry. Our client's Robotics Platform powers the largest global fleet of the Autonomous Mobile Robots (AMRs) in operation in commercial...

  • Sr. Autonomy Engineer

    2 months ago

    San Diego, United States Gravity IT Resources Full time

    Job Title: Sr. Autonomy EngineerLocation: San Diego, CA (Hybrid On site)Job Type: Direct HireAbout the jobOur client is a San Diego, California based AI company creating transformative core technology for the robotics industry. Our client's Robotics Platform powers the largest global fleet of the Autonomous Mobile Robots (AMRs) in operation in commercial...

  • Technical Support Engineer

    2 months ago

    San Diego, United States IDR Healthcare Full time

    IDR is seeking a Technical Support Engineer to join one of our top Tech clients in San Diego, CA. This role offers an exciting opportunity to get your foot in the door with one of the largets digital technology organizations! If you're looking to get your foot in the door with one of the most innovative industry leaders...Apply today! Position...

  • Applications Support Engineer

    2 months ago

    San Diego, United States Psyonic Full time $85,000 - $105,000

    Position Overview: We are seeking an experienced Applications Support Engineer to support our customers and internal teams by providing expert technical assistance. This role involves developing example programs using our public API, including ROS (Robot Operating System) examples, and requires an understanding of robotic arms. You will collaborate closely...

  • Support Engineer

    6 months ago

    San Diego, United States ATR International Full time

    We are seeking a Support Engineer for a very important client Principal Duties and Responsibilities: • Performs organizational or low-level design, development, process and/or product test support tasks Executes modifications and revisions of electronic parts, software, system, components or circuitry with some supervision. • Provides layout and design...

  • Support Engineer

    5 months ago

    San Diego, United States ATR International Full time

    We are seeking a Support Engineer for a very important client Principal Duties and Responsibilities: • Performs organizational or low-level design, development, process and/or product test support tasks Executes modifications and revisions of electronic parts, software, system, components or circuitry with some supervision. • Provides layout and design...

  • Technical Support Engineer

    1 week ago

    San Diego, California, United States ACL Digital Full time

    Job DescriptionAzure Technical Support Engineer (TSE) provides technical assistance to customers over the phone or via email. The primary goal of a TSE is to troubleshoot customer problems and resolve them as quickly as possible, ensuring that customers receive prompt and effective technical assistance.The ideal candidate will possess excellent communication...

  • Engineering Support Professional

    2 weeks ago

    San Diego, California, United States SAIC Full time

    We are seeking a skilled professional to join our team as a Systems Engineer in San Diego, CA. In this position, you will provide systems engineering and systems integration support for Project Overmatch, utilizing your expertise to ensure seamless execution of complex projects.Key Responsibilities:Integrate various network operating systems, application...

  • Human Systems Integration Specialist

    4 weeks ago

    San Diego, California, United States Trinity IT Full time

    Job Summary:We are seeking an experienced Human Systems Integration (HSI) Engineer IV to support our UX/UI Design and Engineering project with the U.S. Navy.About Us:Trinity IT is a leading provider of innovative solutions for the defense industry, committed to delivering exceptional results and exceeding customer expectations.Salary:$120,000 - $180,000 per...

  • Engineering Support technician

    2 weeks ago

    San Diego, United States Apolis Full time

    Job Position: Engineering Technician12+ Months, Possibly ExtendableLocation: San Diego, CA• Workdays: Wednesday-Friday (alternating Saturday)• Shift Time: 7:00pm - 7:30am PST• Hours: 10/day, 36/week (occasional OT)Job Description: Top 5 Required Skills 1. Engineering Concepts 2. Engineering Technology 3. Industrial Safety 4. Post Implementation Support...