Client Care Coordinator

2 weeks ago

Katy, United States Comfort Keepers Katy, TX Full time

The Client Care Coordinator at Comfort Keepers is responsible for identifying and establishing care for new clients for a growing home care company. This will include perfoming intakes and client assessments and creating plans of care for new clients, as well as participating in relevant community events and interfacing with various referral sources to develop a continuous flow of referrals. The Client Care Coordinator maintains referral relationships to insure the best care for our clients by sharing the plan of care, giving an understanding of what Comfort Keepers does for our clients, and partnering with care providers to coordinate care and further develop those relationships. In addition, the client care coordinator also teams with other Comfort Keepers staff to coordinate ongoing care for our clients and ensure that growth goals are met.

The ideal candidate has experience in home care or other service/sales industry. A college degree in Health Care, Gerontology, Marketing or Management and two years related experience and/or training is preferred. Excellent interpersonal and communication skills are essential because the Client Care Coordinator routinely interacts with other personnel as well as with clients, family members, and community providers/referral sources. Candidates must have a genuine desire to help others, present a positive, professional, business image and dress for success.

RESPONSIBILITIES  

  • Makes prospect calls (visits) to potential new referral sources.
  • Schedules and conducts public speaking events.
  • Represents Comfort Keepers at various community events and fairs.
  • Establishes a sales/networking plan and organizes and supports a wide variety of sales and marketing activities including event planning and ordering marketing materials including promotional items.
  • Performs assessments/in-home sales calls to establish services for potential clients. Implements contracts and agreements to insure that sales goals are met.
  • Makes prospect calls to care providers of existing and new clients, and follows up with the referral sources from current clients to share and review the plan of care.
  • Develops a visitation schedule for existing referral sources and care providers involved with the care of current clients to maintain and grow partner relationships.
  • Develops and maintains prospects, clients, care providers and referral sources database for relationship management.
  • Responsible for field training, spot checks, initial meet and greets.
  • Participates in on-call rotation as assigned
  • Attends management meetings and participates in the development of systems and procedures to improve care coordination, client satisfaction, and employee performance.
  • Performs other duties as assigned.

QUALIFICATIONS 

  • Experience in home care or service/sales industry preferred
  • College degree in Health Care, Gerontology, Marketing or Management preferred
  • Unrestricted driver's license and clean driving record
  • Reliable transportation and valid automobile insurance
  • Must meet criteria of criminal background and drug screening
  • Highly professional and dependable
  • Able to maintain satisfactory relationships with clients, family, and team members
  • Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
  • Able to maintain a high level of confidentiality
  • Proficient computer and internet skills, including Microsoft Office suite

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